Job Description

Job Summary

Vision

To establish a world-class direct financial service business that seeks to:

• offer its customers excellent service, superior value products, and fair treatment always;
• generate superior return on investment for shareholders;
• be the employer of choice; and
• be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry

OUTPUTS / CORE TASKS

• Selling life insurance telephonically
• Achievement of sales targets and objectives
• Adherence to Quality and Compliance processes to minimize business risk
• Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind
• Maintain optimal operational efficiencies based on productivity measures
• Adapt and change to fit in with changing business operational requirements
• Sales objection handling
• Build and maintain good client relationships
• Keep abreast of developments and trends in the Industry - self learning
• Ensure commitment to the FAIS Fit & Proper qualification requirements

REQUIREMENTS

Qualifications & Experience

• Grade 12 qualification
• At least 2 years' experience within a Sales Outbound Call Centre (with targets attached to the sales)
• Financial services experience (advantageous)
• RE Exam Advantageous
• 30 FAIS Credits - Advantageous

Knowledge & Skills

• Good understanding of Financial Services Industry related legislation and regulation
• Understanding of sales processes and servicing industry
• Outbound Sales experience is required
• Fluency in English and one other South African official language
• A clear criminal and credit record
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime in order to achieve targets

Personal Qualities

• Selling skills
• Computer literacy
• Communication
• Planning and organizing
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Results Driven/Achievement orientated
• Continuous learning
• Tenacity
• Sales process
• Objection handling skills
• Team orientated
• Ability to receive and implement coaching

Should you meet all the requirements and wish to apply, please send your latest CV and motivation to

ABC Worldwide

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