Job Description

Role Description:


Architecture position responsible for the delivery of all technological components required for Enterprise and Fixed-line services. Lead the architecture, design, and integration of OSS (Operations Support Systems) within the environment, ensuring alignment with ITIL, TM Forum ODA, and eTOM frameworks. Oversee end-to-end OSS solution architecture, including network discovery, inventory, , events, metrics, incidents, problems, changes, provisioning and activation. Current toolsets include OSSI (custom assurance engine), ServiceNow (Service management and provisioning), Axiros Axess & Extract (TR069 management) and Splunk (big data). OSS requires extensive integration into both north- and south-bound systems, with a preference for TMF Open API's. Good understanding of enterprise specific fixed-line products, e.g. SD-WAN, Fixed Mobile, Microwave and Satellite. Collaborate with business analysts, project managers, and system owners to assess and document system requirements, high-level architecture, and integration points. Support demand management by evaluating new requirements, estimating high-level effort, and identifying architectural impacts and dependencies. Provide architectural guidance for data modelling, data warehousing, and foundational data architecture practices within OSS. Ensure documentation and maintenance of current and target state architectures, system inventories, and integration maps. Act as a subject matter expert for OSS architecture, supporting project delivery, system upgrades, ongoing operational improvements, and responses to customer RFPs.


Key Responsibilities / Outputs:


Develop and maintain OSS architecture blueprints, standards, and best practices. Lead architectural reviews and provide technical oversight for OSS-related projects. Document and manage the OSS system inventory, CMDB, and integration points. Support network discovery, inventory management, and integration with ServiceNow and other platforms. Collaborate with BAs and PMs to ensure architectural alignment in project delivery. Provide high-level effort estimations and resource mapping for new demand items. Guide data architecture initiatives, including data modelling and warehousing for OSS. Ensure compliance with ITIL, TM Forum ODA, and other relevant frameworks. Mentor and support team members in architectural practices and knowledge sharing.


Skills & Competencies:


Deep experience on the latest OSS architectures, inclusive of network management, physical and logical network inventory, REST integration, service assurance and data models. Strong understanding of, TM Forum ODA, eTOM, and related industry frameworks. Proficiency in data architecture, data modelling, and data warehousing concepts. Ability to document and communicate complex architectures to technical and non-technical stakeholders. Strong analytical, problem-solving, and estimation skills. Experience in demand management, backlog grooming, and agile delivery environments. Excellent stakeholder management and cross-functional collaboration skills.


Qualifications & Experience:

Bachelor's degree in computer science, Information Systems, Engineering, or related field. 7+ years' experience in Telecommunications OSS domains. Proven track record in designing and delivering OSS solutions in large-scale telecom environments. Certifications in ITIL, TOGAF, TM Forum, or similar frameworks (preferred). Experience with ServiceNow Telecommunications Modules (TSM, TSOM, OM and TNI will be advantageous) Demonstrated experience in data architecture, modelling, and warehousing.


Goal Setting / KPIs:

Delivery of high-quality OSS architecture documentation and blueprints. Successful integration and delivery of OSS projects within agreed timelines and budgets. Maintenance of accurate and up-to-date system inventories and CMDB. Effective support for demand management and project estimation processes. Continuous improvement of OSS architectural standards and practices. * Positive feedback from project teams and business stakeholders.