Job Description

For Strategic Tech Optimizers Who See the Gaps Before Others Do

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Are you the kind of architect who does not just design systems, but

sees patterns, identifies gaps, and optimises complexity into clarity

?


This role is for a

strategic, forward-thinking OSS Architect

who thrives at the intersection of technology, operations, and business impact. If you are driven by solving hard problems, shaping future-state architectures, and building OSS ecosystems that actually work, this opportunity was designed for you.

The Opportunity

You will take ownership of

end-to-end OSS architecture

, leading the design, integration, and evolution of Operations Support Systems across enterprise and fixed-line services. Your work will directly influence service reliability, scalability, and customer experience.


This is not a passive architecture role. You will

shape decisions, guide delivery, and influence outcomes

across multiple platforms, teams, and stakeholders.

What You Will Be Trusted With

Leading OSS architecture aligned to

ITIL, TM Forum ODA, and eTOM

frameworks Designing and governing end-to-end OSS solutions, including + Network discovery and inventory
+ Events, metrics, incidents, problems, and changes
+ Provisioning and activation
Architecting integrations across

northbound and southbound systems

, with a strong preference for

TMF Open APIs

Working with enterprise fixed-line products such as

SD-WAN, Fixed Mobile, Microwave, and Satellite

Collaborating closely with business analysts, project managers, and system owners to translate demand into scalable architecture Supporting demand management through effort estimation, dependency mapping, and architectural impact analysis Providing architectural leadership in

data modelling, data warehousing, and foundational OSS data practices

Acting as a subject matter expert across projects, upgrades, operational improvements, and customer RFPs

Your Impact Will Be Measured By

Clear, actionable OSS architecture blueprints and standards Successful delivery of OSS projects within agreed timelines and budgets Accurate and well-maintained system inventories, CMDBs, and integration maps Improved architectural consistency, resilience, and scalability Strong feedback from delivery teams and business stakeholders

The Tools and Ecosystem

You will work within a modern OSS landscape that includes

Custom OSS assurance engines Service management and provisioning platforms TR-069 device management solutions Big data and observability platforms

Who You Are

You are not just technical, you are

strategic

.


You naturally think in systems, understand downstream impacts, and optimise for long-term value rather than short-term fixes. You are comfortable making decisions, influencing stakeholders, and mentoring others.

Skills That Set You Apart

Deep experience with

modern OSS architectures

, including + Network management
+ Physical and logical inventory
+ REST-based integrations
+ Service assurance and OSS data models
Strong knowledge of

TM Forum ODA, eTOM, and related frameworks

Proven expertise in

data architecture, modelling, and warehousing

Ability to translate complex architectures for both technical and non-technical audiences Strong analytical, estimation, and problem-solving skills Experience in agile environments, demand management, and backlog grooming

Qualifications and Experience

Bachelor's degree in Computer Science, Information Systems, Engineering, or similar

7+ years' experience

in telecommunications OSS environments Proven delivery of OSS solutions at scale Certifications in

ITIL, TOGAF, TM Forum

, or similar frameworks (advantageous) Experience with

ServiceNow Telecommunications modules

will be beneficial

Why This Role Matters

This is a role for someone who wants to

shape the future of OSS

, not just maintain it. Your decisions will influence how networks are monitored, services are delivered, and customers experience technology.


If you are a

Proactive Tech Optimizer

who enjoys turning complexity into competitive advantage, this is where your thinking belongs