Job Description

Business unit, Department, Reporting
Business Unit Operate
Department Service Management -SQE
Job grade/level S6
Core Description
To oversee the capacity and availabilty management lifecycles, ensuring IT services and infrastructure are designed and maintained to meet current and future business demands. This role requires a proactive approach to capacity and availability planning, collaborating with cross-functional teams to optimize resource allocation, improve performance, and enhance service reliability
Key Deliverables / Primary Functions

• Assess current IT infrastructure and services to ensure capacity aligns with business needs.
• Develop and implement capacity planning strategies, ensuring scalability and performance across IT systems.
• Perform trend analysis and forecast future capacity requirements based on business growth and technology changes.
• Identify and mitigate capacity risks, ensuring availability SLA's are met together with business continuity
• Ensure compliance with organizational standards and policies in capacity and availability management practices
• Engage with business stakeholders to align capacity planning initiatives with strategic goals
• Provides capacity requirements for new or modified IT services
• Contributes to reports on performance against targets contained in (SLA's)
• Provides capacity requirements for new or modified IT services
• Determines when system resources should be tuned and makes recommendations to IT management on the design and use of system resources to optimize their use

Core Functional Skills & Capabilities
Analytical and Problem Solving
Service Level Agreement (SLA) Management
Attention to detail
Analytical Skills
Customer Service
Core Behavioural Competencies
Job Match
Delivering Results & Meeting customer expectations
Writing and Reporting
Coping with pressures & setbacks
Presenting and Communicating information
Applying expertise & Technology
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience

• 5 Years with experience in a Capacity management, service management or similar IT role.
• A strong understanding of IT Infrastructure, cloud environments and enterprise applications

Certifications
ITIL 4 Foundation preferred
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 0
Level of Engagement
Interacting with clients as well as relevant stakeholders within BCX.
Special Requirements / Employment Condition
Workplace / Physical Requirements
Hybrid Remote Worker
Revenue Generating
Billable