Job Description

We have created a collection of carefully curated hotels in highly desirable locations
in Cape Town, the Cape Winelands and in Hermanus.

Managing the operation of the hotel. Specific responsibility for managing the team, the finances and the guest service and ensuring that communication flow is perfect between the hotel and the support structures. The priority is to guarantee a five-star guest experience.

Managing the on-site team to ensure that specific management functions are actioned.

Key Responsibilities / Accountabilities

Role Responsibilities:

Preparing and checking of arrivals and pre-arrivals; ensuring handover to reception Follow up on the booking system to ensure that all employees have all information on guests Ensure that payments are taken and processed Delivery great guest experiences Sell on Spa and Tour services Taking reservations enquiries directly, through agents and through the online systems. Communicating with all pre-arrival bookings to on-sell services in advance Keep correspondence and emails up to date Actively communicate with central reservations Creating and managing guest database (TA etc..) Proactively manage guest feedback and ensure that early solutions are found to unhappy / dissatisfied guests Manage breakfast service ensuring all guests are spoken to and happy. Adhere to F&B standards of sweets, afternoon cake, gin bar and wine service and ensure your team are trained on all F&B areas.

Administrative / Other Tasks:

Preparing of daily banking as needed Managing of petty cash float Supporting the purchasing function Employee management and rostering Prepare for management meetings. Deliver presentation, chair meetings as needed on a rotation basis. Prepare management reports as required. Follow up on purchasing and maintenance issues. Assist preparing presentations Get quotes from suppliers, costing & price comparison Training new staff / cross training current staff Assist with health and safety matters including fire drills and other relevant emergency training as and when required. Participate in events and networking meetings Assist with other group hotels as required

Skills & Competencies:

Excellent telephone skills. Self-motivated with high energy level with a strong work ethic Attention to detail Excellent verbal and written English communication skills Approachable, flexible and adaptable Solution focused and willing to take responsibility Strong organisation and planning skills Endorse and support company initiatives such as Sustainable Tourism, Green Initiative, and Ease the Journey.

Education:

Competency in all major software applications Comfortable with hotel booking systems
Job Type: Full-time

Pay: From R16000,00 per month

Experience:

Duty Management: 2 years (Required) Front Office / Reception: 1 year (Required) Managing a Team: 1 year (Required)
Work Location: In person

Application Deadline: 2025/02/06