Job Description

We are seeking a highly organized and professional

Operations Manager

to join our team at

Story Cape Town

, a leading sneaker and streetwear consignment marketplace. This role requires someone with strong critical thinking skills, a positive attitude, and the ability to manage both day-to-day store operations and long-term organizational efficiency.

Key Responsibilities:

Store Operations

Oversee all aspects of

store opening and closing

procedures, ensuring smooth daily operations and adherence to company standards. Manage

store replenishment

, ensuring shelves and displays remain fully stocked and visually appealing. Supervise the cleanliness, safety, and readiness of the store at all times.

Staff Management

Lead, train, and motivate sales associates to deliver exceptional service and meet performance expectations. Create weekly schedules and ensure appropriate staff coverage for both peak and off-peak trading hours. Provide ongoing coaching, feedback, and performance management.

Customer Service

Deliver excellent

in-store and online customer service

, ensuring all customer queries, complaints, and returns are handled promptly and professionally. Uphold and communicate the brand's standards of authenticity, professionalism, and premium service.

Stock Room & Inventory Management

Maintain an organized and efficient

stock room

, with clear labeling and storage systems. Oversee

inventory management

, dedicating 15 hours per week to stock checks, reconciliations, and reporting. Work closely with the intake and consignment team to ensure accurate records in

Airtable and spreadsheets

.

Business Support

Assist senior management in implementing operational improvements and problem-solving on the spot. Contribute to strategic decision-making by identifying inefficiencies and recommending solutions. Ensure smooth coordination between sales, consignment intake, and customer support.
Skills & Attributes

We're looking for someone who is:

Highly organized

with excellent attention to detail.

Professional

in communication, appearance, and work ethic. A

quick thinker

who remains calm under pressure. Strong in

critical thinking

and able to make sound decisions independently. Approachable with a

positive attitude

, inspiring confidence in both customers and staff. Proficient in

Airtable, spreadsheets, and data-driven systems

.
Why Join Story Cape Town?

At Story, we pride ourselves on curating the best in sneakers and streetwear while building a trusted, premium marketplace for our community. As Operations Manager, you'll play a key role in shaping the day-to-day success of our store and ensuring we deliver excellence both in-store and online

Job Type: Full-time

Pay: R15000,00 - R20000,00 per month

Experience:

Retail : 4 years (Required)
Work Location: In person