Job Description

Company:

TCPC Africa

Location:

Cape Town CBD, South Africa (Remote/Office)

Position Summary:

TCPC Africa, the new South African arm of the UK-based The Cooperative Property Company, is seeking a highly organised and proactive Operations & Maintenance Coordinator. This role is the central hub for ensuring the smooth and efficient operation of a significant segment of our UK property portfolio. You will be the engine of our maintenance process, managing the entire lifecycle of work orders from initiation to completion. The ideal candidate is a systematic thinker who thrives on process, excels at coordination and is relentless in following tasks through to completion.

The Role: Your Key Responsibilities

Intake & Triage: You will be the first point of contact for all incoming maintenance requests. Your initial responsibility is to log, acknowledge, and accurately categorise each task. Prioritisation & Planning: You will assess and organise all logged tasks based on urgency, tenant impact, and contractual requirements to establish a clear order of operations. Stakeholder Liaison: You will act as the central communication link, liaising with internal teams (such as Housing Support Officers) for task details and with tenants to schedule access and provide updates. Workforce Coordination: You will be responsible for planning and dispatching our maintenance operatives (e.g., "man in a van"), effectively managing their daily schedules to maximise productivity and meet response targets. Process Management: You will oversee the seamless execution of both planned preventative maintenance and reactive repairs, ensuring all activities are aligned with company standards and deadlines. Completion & Documentation: You will ensure all completed jobs are formally closed out, documenting feedback from maintenance operatives and updating relevant systems to reflect the new status of each property.

Qualifications & Experience:

Proven experience in a coordination, administration, or dispatch role, preferably within property management, facilities, or a related field. Experience with commercial or residential property portfolios is highly advantageous. Must be extremely organised with a superior ability to manage multiple tasks and deadlines in a fast-paced environment. Strong communication skills and the ability to work effectively with a remote UK team and a variety of stakeholders. A proactive, problem-solving mindset with a relentless focus on seeing processes through to completion.

Personal Attributes:

Highly organised and systematic. Proactive and takes initiative. An excellent communicator and coordinator. Resilient and persistent
Job Type: Full-time

Pay: R15000,00 - R18000,00 per month

Work Location: In person