Job Description

Assistant Maintenance Coordinator - WATER WORKS

The Role

The Assistant Maintenance Coordinator for our Water Works department will be someone who will arrange and manage maintenance works obligations of our buildings from scheduling on our software, speaking to Contractors on site, arranging building access, monitoring and updating job reports and invoicing.

Duties

Act as the first point of contact for all reactive maintenance issues raised by staff, tenants, or clients.

Exhibit excellent customer service skills with all internal and external stakeholders. Receive, log, and prioritize maintenance requests.

Assign work orders to internal engineers or external contractors based on availability and skillset.

Monitor the progress of maintenance tasks to ensure completion within agreed service levels.

Maintain accurate records of completed work, costs, and timeframes.

Communicate status updates to stakeholders and escalate urgent or unresolved issues as needed.

Coordinate access to affected areas, ensuring minimal disruption to operations.

Support the development of processes and procedures to streamline reactive maintenance operations.

Ensure compliance with health, safety, and environmental policies and regulations.

Produce regular reports on maintenance performance, trends, and outstanding tasks.

Skills & Experience

We are looking for individuals with the following skills and experience:


Previous job Contractor coordination experience would be preferred but not essential. An energetic and hardworking persona is more important though.

Understanding of Health & Safety building maintenance and legislation would be a plus but not essential. Professional customer service skills. An analytical mindset is required to complete all required obligations within appropriate timeframes. Multitasking skills are required to balance numerous different projects at the same time at different stages of completion. High standard of communication skills, both written and oral. High attention to detail. Ability to build strong working relationships. Ability to work to deadlines and under pressure. Problem-solving. Teamwork. Previous Business Development experience will be advantageous.

Education

National Senior Certificate (Matric) or equivalent (strongly preferred) Tertiary education in relevant field will be advantageous

Salary, Benefits & Hours of Work

15,000-21,500 ZAR per month 15 days holidays (plus bank holidays). * Standard hours - 0800-1700 UK Time, Monday-Friday