Job Description

Are you passionate about IT service excellence and driving impactful change?
Were on the lookout for a dynamic IT Operations Engineer to lead incident resolution, optimize processes, and drive operational improvement across our IT landscape.
xe2x9cx85 Amazing brand with cutting-edge technology
xe2x9cx85 Excellent teams in Global team collaboration
xe2x9cx85 High work-life balance with Flexible hours
xe2x9cx85 Agile working environment
POSITION: Contract until December 2027
EXPERIENCE: 4-6 Years related working experience
COMMENCEMENT: 01 April 2025
LOCATION: Midrand/Menlyn/Rosslyn/Home Office rotation
QUALIFICATIONS
Minimum mandatory experience:

• 3 Years Application User Support and Incident Management.
• Advantageous qualifications & experience:
• Any IT qualifications relevant to the role (e.g. scripting languages, operating systems, data base administration).
• ITIL.
• GROUP IT Operations processes & systems.

ESSENTIAL SKILLS

• Solid analytical and problem-solving skills to quickly identify and resolve complex technical issues, often involving multiple systems and applications.
• Excellent communication and interpersonal skills to provide responsive and effective user support, including the ability to understand user needs, explain technical concepts in plain language, and document solutions.
• Proficiency in scripting and automation tools (e.g., PowerShell, Bash) to streamline and optimize operational tasks, improve efficiency, and reduce manual effort.
• Experience in setting up and maintaining monitoring solutions, as well as the ability to quickly triage and respond to incidents, escalating as needed to ensure timely resolution.
• Proven understanding of cloud computing platforms (e.g. Azure) and the ability to manage and maintain on-premises and cloud-based infrastructure, including servers, storage, and networking.
• Solid analytical and problem-solving skills to quickly identify and resolve complex technical issues, often involving multiple systems and applications.
• Excellent communication and interpersonal skills to provide responsive and effective user support, including the ability to understand user needs, explain technical concepts in plain language, and document solutions.
• Proficiency in scripting and automation tools (e.g., PowerShell, Bash) to streamline and optimize operational tasks, improve efficiency, and reduce manual effort.
• Experience in setting up and maintaining monitoring solutions, as well as the ability to quickly triage and respond to incidents, escalating as needed to ensure timely resolution.
• Proven understanding of cloud computing platforms (e.g. Azure) and the ability to manage and maintain on-premises and cloud-based infrastructure, including servers, storage, and networking.
• Knowledge of CI/CD tools and processes to ensure smooth and reliable application deployments, with a focus on maintaining high availability and uptime.
• Awareness of security best practices and the ability to implement and maintain security controls, as well as ensuring compliance with relevant industry regulations and standards.
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

ADVANTAGEOUS SKILLS

• Windchill experience.
• Grafana experience.
• Experience working in an Agile development environment, with the ability to collaborate closely with cross-functional teams and adapt to changing requirements.
• Excellent document writing skills to maintain clear and up-to-date documentation of operational processes and procedures.
• German Speaking/ Base understanding.
• Strong communication skills, both written and verbal, to effectively collaborate with cross-functional teams

Soft Skills

• Ability to work interdependently and to submit deliverables on time and with excellent quality.
• Good interpersonal and organizational skills with the ability to communicate effectively (both verbally and written) on technical and non-technical level.
• Above board work ethics - this is of utmost importance.
• Flexibility to take up different tasks in the project.
• Ability and willingness to coach and give training to fellow colleagues and users when required.
• Must be able and willing and able to travel to Munich, Germany if required.

ROLE:

• IT Incident Management & Root Cause Analysis
• Manage IT problem investigations end-to-end by facilitating root cause analyses and implementing corrective and preventative measures
• Analyze and report on IT incident trends to identify and eliminate root causes
• Take proactive action to prevent potential service interruptions
• Determine if new incidents are linked to known errors or existing problems
• Recommend long-term solutions to prevent incident recurrence
• Process Improvement & Change Management
• Lead process improvement and change management initiatives using relevant methodologies and frameworks
• Plan and execute projects with minimal disruption to business operations
• Develop in-depth knowledge of business processes to determine when system/application changes are required
• IT Operations Optimization
• Provide technical guidance for planning, monitoring, and managing IT systems and operations
• Analyze workflows and operating system performance, recommending improvements to increase system efficiency
• Propose system modifications or new equipment to enhance capacity and performance
• Stakeholder Engagement & Communication
• Develop communication plans to support change readiness and manage stakeholder expectations
• Serve as a change agent, promoting best practices and fostering a culture of continuous improvement
• Additional Duties
• Prepare system/technical documentation in alignment with ISO standards
• Participate in sprint planning and refinement reviews with cross-functional feature teams
• Support system administration tasks, including upgrades, validation testing, and end-user support
• Translate business needs into actionable technical requirements and see concepts through to successful implementation
• NB: xefxbbxbfxefxbbxbfBy applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.
• Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.
• Candidates MUST be based in Gauteng or WILLING TO RELOCATE!

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