Job Description

Are you an experienced Operations Engineer with a passion for keeping complex systems running smoothly?We're looking for a detail-driven professional to ensure the stability, reliability, and performance of our critical IT applications and infrastructure.In this role, youll take the lead on day-to-day operations, change and incident management, technical lifecycle coordination, and continuous service improvement. With tools like ServiceNow, Jira, and Confluence at your fingertips, youll collaborate across teams to manage operational processes, support product owners, and implement best-in-class IT operations practices across public cloud environments.xe2x9cx85 Amazing brand with cutting-edge technology
xe2x9cx85 Excellent teams in Global team collaboration
xe2x9cx85 High work-life balance with Flexible hours
xe2x9cx85 Agile working environmentPOSITION: Contract until December 2027EXPERIENCE: 6-8 Years related working experienceCOMMENCEMENT: 01 July 2025LOCATION: Midrand/Menlyn/Rosslyn/Home Office rotationQualifications & Experience Required:

• Relevant IT Degree / Work Experience / Diploma
• 5-8 years experience in as a Software Engineer
• +1 years experience with Public Cloud platforms

Essential Skills:

• ServiceNow Advanced User
• IT Service Management Advanced User
• Problem, Incident, Change Management
• Management of all Operational Elements Planning, Testing, Deployment, Refinement
• Technical Lifecycle Management Advanced User
• Security Management
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills:

• Agile development methodologies
• Confluence / Jira
• DevOps
• Apache Kafka (advantageous)
• Kibana, Grafana, Terraform (advantageous)
• Working knowledge of Cloud Architecture

Role Responsibilities:

• Collaboration with Team Lead, Stakeholders, IT PO and Team regarding Operational topics
• Is responsible for the needs-based operating process within the agreed quality
• Ensures the operability and operational quality of the applications over the entire life cycle within the area of responsibility
• Ensures the implementation of all tasks and content of the process IT Operations (IT.03 Monitor and Operate IT Product)
• Controls the overall release and change management of the applications within the area of responsibility
• Controls the implementation of technical lifecycle management measures as well as the identified security measures for the assigned applications
• Controls the measures to improve operational quality for the assigned applications
• Supports the product owner with operational issues
• Prioritizes the scope of operations of the applications to the product owner for the assigned applications
• Prioritizes the necessary operational scopes for in the product backlog for the assigned applications
• Decides all operational issues within the scope of the planned resources for the assigned systems and applications
• Supports the AWM Processes "Deliver & Operate IT Technology" and "Manage IT Governance"
• Controls the measurement and communication of the operation kpis and defines the necessary measures to improve quality or the assigned applications
• Supports the LRE in post-mortem handling of major and critical incidents
• Supports the LRE in all its assigned tasks regarding the assigned applications
• Supports ITSCM tasks (e.g. IT emergency exercises) and tasks in manage availability
• NB: xefxbbxbfxefxbbxbfBy applying for this role, you consent to be added to the iSanqa database and to receive updates until you unsubscribe.
• Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.
• Candidates MUST be based in Gauteng or WILLING TO RELOCATE!

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iSanqa Resourcing