Job Description

RESPONSIBILITIES



Core Accountability Areas



Delivery & logistics performance (Retail + Redistribution)



Fleet efficiency, utilisation, and cost



Warehouse productivity, stock handling, and shrinkage



Procurement discipline and supplier governance



Operations cost control and reporting



SOPs, governance, and segregation of duties



Store operational efficiency (back-of-house and floor support)



6 - Month Operational Mandate (Top-of-Mind Objectives & KPIs)



1. Restore Fleet Efficiency & Reduce Delivery Costs



Objectives



Stabilise fleet utilisation and route execution



Reduce downtime, breakdowns, and emergency interventions



Bring delivery cost per case back to industry-acceptable levels



KPIs (within 6 months)



Delivery cost per case reduced by further15-20%



Fleet utilisation >85%(daily route completion vs capacity)



Unplanned breakdowns reduced by40%



On-time delivery rate consistently >95%



2. Build a Disciplined Procurement & Supplier Management System



Objectives



Eliminate procurement leakage and ad-hoc purchasing



Implement structured sourcing, pricing, tendering, and contract management



Reduce stock levels through better planning and discipline, while maintaining >95% available in stock



Reduce overstocks to 96%



Route performance dashboards implemented across all depots



Distribution SOPs fully documented and enforced



Delivery labour productivity (cases per labour hour) increased by25%



Ongoing Responsibilities (Post-Stabilisation)



Logistics, Warehousing & Distribution



Own end-to-end order fulfilment and delivery execution



Align warehouse, fleet, and sales planning



Reduce manual workarounds and operational firefighting



Fleet Management



Lead rent vs buy strategy and fleet rationalisation



Control fuel, maintenance, insurance, accident, and rental costs



Implement telematics, preventative maintenance, and driver KPIs



Retail & Redistribution Operations



Ensure consistent operational standards across stores and depots



Balance service excellence with margin and cost discipline



Support store managers with clear operational frameworks



Cost Control & Continuous Improvement



Own the operations cost base



Deliver sustainable savings, not short-term cuts



Drive Lean thinking, SOPs, and root-cause resolution



Leadership & Governance



Build and lead a strong operations leadership team



Set clear KPIs and consequences



Act as the operational voice at Exco and Board level



Partner closely with Finance, Commercial, and IT



REQUIREMENTS



QUALIFICATIONS



Bachelor's degree in Operations Management, Supply Chain Management, Logistics, Industrial engineering, business Management, or a related field.



Postgraduate qualification such as an MBA, MBL, or Postgraduate Diploma in Business/ Operations/ Supply Chain (advantageous)



EXPERIENCE



5+ - 10+ years senior operations leadership experience



Experience in retail, FMCG, wholesale, or logistics-intensive environments



Multi-site, multi-region operational leadership



ERP / WMS / routing systems experience



Exposure to both retail and redistribution models



Strong cost-control and execution discipline



SKILLS AND KNOWLEDGE



Leadership Style



Hands-on, structured, and decisive



Data-driven and KPI-obsessed



Comfortable challenging legacy practices



Calm under pressure, execution-focused



Between 7 - 10 Years