Job Description

About the Role

Uber is building the world's best and biggest marketplace for on-demand delivery of local commerce. As an Operations Coordinator, you'll play a crucial role in shaping the future of grocery and retail delivery in South Africa.




You'll be responsible for executing and scaling a unique fleet model for premium delivery partners, ensuring we provide exceptional, specialized delivery services for our leading partners. This includes overseeing the entire courier lifecycle, from onboarding to offboarding, to ensure a high-quality fleet.

What You'll Do

Quality Control & Compliance: Oversee the entire courier lifecycle, from onboarding to offboarding, to ensure a high-quality fleet. You'll also build and run scalable processes to maintain courier quality and compliance. Stakeholder engagement: Cultivate and manage daily and long-term relationships with key fleet partners to drive mutual success. Monitoring: Actively monitoring performance metrics to manage demand and supply and ensure seamless operations.

What You'll Need

Experience: 2+ years of professional experience preferably in operations, a startup, eCommerce, B2C apps or retail. Analytical skills: Ability to analyse data and derive conclusions from it. Experience with Google Sheet/Excel is needed and interest in learning SQL Stakeholder Management: Ability to build relationships, work cross-functionally and manage multiple internal and external stakeholders.

Preferred Qualifications

* Prior experience with fleets in the retail sector is a plus