Job Summary Essential Skills Requirements:
- Fluent in Business English (Verbal & written)
- Fluent in Business Spanish (Verbal & written)
Advantageous Skills Requirements:
- Information Technology Qualification (Advantageous, but not a pre-requisite)
Qualifications/Experience Needed:
- Two years of IT-related working experience
Role and Responsibilities:
As a Production Support Engineer, you will play a crucial role in delivering operations support services and ensuring the smooth functioning of IT systems.
Key responsibilities include:
- Provide Production Support (IT) for all BMW Plants outside of Germany.
- Act as the primary point of contact for IT incidents related to production issues.
- Pre-qualify IT incidents and classify additional relationships.
- Fix incidents in IT systems in accordance with user manuals.
- Monitor IT system error messages and process them accordingly.
- Provide guidance throughout the incident management processes.
- Initiate the IT escalation process when required.
- Process email requests in a timely manner.
- Serve as an "Information channel" for management and end-users.
- Work in shifts as part of a team providing 24 x 7 x 365 support.
Join us in maintaining the highest standards of IT support for our client's Plants worldwide!
Liyema Consulting
Recruiter
Job Mail
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.