Job Description

The manager contributes to and delivers against communications and engagement strategies to support communications requirements for specific client/s contracts. The Manager has autonomy to make decisions using agreed guidelines and frameworks.

Job title: Operations Communications Manager (SA)

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Key responsibilities (this is not an exhaustive list):

• Develop and deliver an internal communications strategy to support the SA business in achieving its strategic objectives.
• Develop and sustain excellent relationships with all key stakeholders in SA and the Divisional Communications Team.
• Provide communications support and strategic counsel to senior leaders of SA.
• Collaborate with key stakeholders to manage and contain reputational risks.
• Develop, manage and evaluate core communications channels to drive effective two-way communications and engagement, with an increased focus on digital channels.
• Build and coach a strong network of communications champions in all client areas to support localised communications and delivered in line with our style of communications (tone, branding etc.)
• Working with Operations, develop and deliver communications to colleagues in line with contractual client commitments, and best practice.
• Work closely with the divisional communications team to increase consistency of communications activity and sharing / adoption of best practice.
• Provide communications advice/suggestions to business units and stakeholders on communications and engagement initiatives and objectives.
• Tailor and deliver key Group and Divisional campaigns into SA.
• Manage communications budget
• Working with Capita Group PR, and the divisional comms team, manage local PR and social media support.
• Support in the development and maintenance of our brand, across all SA sites.

CAPITA VALUES

Implement and practice the Capita Values through practical application of the behaviours required as a VALUES champion and actively pursue our promise of a great experience again and the purpose of helping to enable others.

Minimum Experience:

• Grade 12
• Degree or equivalent communications qualification (Preferred but not essential)
• 3 xe2x80x93 5 yearsxe2x80x99 experience in strategic communication with a track record of accomplishment of handling announcements, annual results, and crisis and incident management communications experience.
• Proven experience in managing cross-geography communications, an understanding of the full communication value chain and ability to develop media relations strategies and to make recommendation to Executive Leadership and Management
• Creative ability and able to inspire creative solutions from key stakeholders.
• Experience of establishing and managing traditional and digital communication channels
• Branding and campaign experience
• Experience in managing external suppliers to deliver to communications / branding briefs

Knowledge, skills, and abilities:

• Authority and confidence to effectively challenge and influence senior stakeholders
• Broad understanding of current and future communications, branding and engagement tools and techniques.
• Excellent verbal and written skills with the ability to write for a variety of media.
• Highly customer focused with the capability to work to tight deadlines in a changing and dynamic environment.
• Excellent communications planning skills.

Management/Supervisory Responsibility:

This position has supervisory responsibility.

IMPORTANT

All interviews, assessments and background checks will continue to take place online. It might be required of you to conduct onsite interviews and/or vetting checks.

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the businessxe2x80x99 EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Please Note: No late applications will be accepted.

Closing date: Midnight 5 September 2023

Location: South Africa - Maitland - 65 Voortrekker Road

, South Africa

Time Type: Full time

Contract Type: Permanent

Capita