Operations Agent: Sales Contact Centre (night Shift)
Cape Town, WC, ZA, South Africa
Job Description
Role Purpose
The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or Outbound call handling, Sales and Service. Candidates will be dealing with motivated car sellers that would like to trade their vehicles via inbound calls / online platform and need help to get the best deal possible for their vehicle. Candidates must have the ability to interrogate the information provided by the seller, identify opportunities or missing information, objection handle, convert and close deals at the right time.
Qualifications
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Experience Required
Essential
2+ Years' experience in an in and/or outbound sales call centre environment
Preferred
Prior sales experience with international customers an advantage
Behavioral Traits Required
Confident and self-motivated individual that is results driven within a sales environment Ability to work under pressure in a fast paced changing environment Proactive The ability to:
o learn, understand and master new information and multiple processes quickly
o deal with complexity
o negotiate and influence
o take ownership and deliver results
A professional approach A strong customer-service orientation Effective emotional intelligence (EQ)
Additional Information
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Must be able to work the following operational hours:
5 days a week,Monday to Friday between 2PM and 11 PM * Public holidays
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Job Detail
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Job IdJD1474445
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned