Job Description

Overall Job Purpose
This position will provide specialised payments administrative support and coordination services to the Payment Association of South Africa (PASA) forums, structures and internal teams. The successful candidate will act as the first point of entry for any operations queries and be the source of documentation. Similarly, the successful candidate will provide administrative support to all Operational Forums and provide record-keeping and registry processes for all PASA members, and members of meetings.

Key Stakeholder Management
Internal: PASA Executive Office (ExO), Committees, PASA Functional areas (Strategy, Communication and Capacity development, Legal, Governance and Regulatory functions, Programme Management, Change Enablement, and other support functions).
External: PASA structures, South African Reserve Bank (SARB), National Treasury, Banking Association of South Africa (BASA), PASA members.

Core Accountabilities

Key Responsibilities:
Core accountability 1: Meeting responsibilities:

• Provide administrative support and services for the teams, PASA forums and PASA structures. Act as the point of contact between external stakeholders and the PASA ExO.
• Schedule meetings and workshops for the teams, PASA forums and PASA structures.
• Ensure correct planning is done for the meetings and workshops. This includes all applicable logistics required.
• Manage the calendar year and per the PASA forums and PASA structure requirements.
• Coordinate applicable PASA structure sub-committees.
• Pro-active stakeholder management of PASA Member Bank representatives and their administration requirements.
• Schedule and prepare meetings with the Chairperson and Deputy Chairperson to enable Agenda finalisation.
• Provide governance and procedural support before, during and after meetings, including answers to updates, consolidation, quorum requirements, and attendance confirmation, among other things.
• Meeting artefacts:
• o Prepare and finalise meeting artefacts including agendas and minutes.

o Accurate minuting of meeting proceedings at all times.
o Ensure timely distribution of meeting artefacts and per the administration service level agreements in place.

• Track actions, and deliverables, and follow up on the completion of these items.
• Develop and carry out an efficient documentation and filing system.
• Maintain compliance with all risk and compliance policies and procedures in place.

Core Accountability 2: General Administration

• Undertake the tasks of day-to-day administration, including receiving calls, responding to queries, following up on action logs and routing correspondence appropriately to the responsible respondent.
• Ensure accurate management and maintenance of membership distribution lists across the various formal platforms in place.
• Diary management for the teams, PASA forums and PASA structures.
• Member information administration and maintenance.

Role / Person Specification Education and Experience Required:

• 5 - 8 years of experience as a senior administrator within a payments environment.
• Advanced knowledge of MS Office suite.
• Experience in day-to-day administrative support for forums and structure meetings.
• Advanced minute taking.
• Relevant banking industry or regulator experience.
• Stakeholder management.
• A PASA Certificate in Foundational Payments is advantageous.
• A relevant tertiary qualification is advantageous.

Knowledge & Skills:

• Ability to work in a collaborative environment and achieve results through collaborative platforms instead of collocated teams.
• Excellent verbal and written communication skills (including report writing).
• Display a professional demeanour.
• Ability to engage at all levels including the C-suite and senior management.
• High attention to detail in all written documentation and communication.
• Highly analytical and structured.
• Above average problem-solving skills.
• Ability to work independently and methodically.
• Display high resilience in difficult situations.
• Ability to work under pressure.

The Payments Association of South Africa (PASA)