Job Description

Operations Administration Assistant [Psira Grade C certification a must]

Location:

Durban North

Working Hours:

Monday to Friday, 08:00 - 17:00

Employment Type:

Full-Time Salary: Market-related, based on experience

Job Summary

We are seeking a reliable and detail-oriented Operations Administration Assistant to support the daily administrative, operational, and client-facing functions of our Durban North office. The role is suited to an individual with experience or familiarity in the trucking, logistics, cargo, and security services industry, particularly within load movements and operational coordination.

The successful candidate will be responsible for managing queries, coordinating bookings and logistics support, maintaining accurate records, assisting with basic sales administration, and ensuring professional communication with clients and service providers. This position plays a critical role in supporting our tracking and security solutions for business clients.

Key Responsibilities

Assist with daily operational queries related to loads, cargo movements, and tracking services Coordinate and log bookings for tracking, security, and related operational services Liaise with drivers, control rooms, clients, and internal teams regarding logistics requirements Ensure accurate capture of load details, routes, timeframes, and service instructions

Administration & Office Support

Provide general administrative support to management and operations teams Manage incoming calls, emails, and reception duties in a professional manner Maintain and update client databases, load registers, and operational reports Compile basic operational and administrative reports as required Ensure filing, record-keeping, and documentation are accurate and up to date

Sales & Client Support

Assist with sales administration, including capturing enquiries and following up on leads Support client onboarding documentation and service confirmations Maintain professional relationships with existing clients through prompt communication

Compliance & Professional Conduct

Support adherence to internal procedures and PSIRA-related administrative requirements Maintain confidentiality of client, operational, and security-related information Uphold company standards, professionalism, and operational discipline at all times

Minimum Requirements

Prior experience or working knowledge of the trucking, logistics, cargo, or security industry Understanding of load movements, cargo handling, and basic logistics coordination Strong administrative and organisational skills Excellent written and verbal communication skills Proficiency in email communication and basic reporting Computer literacy (MS Office / Google Workspace or similar systems) Ability to work independently within a small office environment

Advantageous Experience

Experience in tracking, fleet management, or security operations Exposure to control room operations or logistics scheduling Sales support or client service experience within a B2B environment

Personal Attributes

Reliable, punctual, and detail-oriented Calm under pressure with good problem-solving ability Professional, discreet, and trustworthy Strong work ethic with a traditional approach to office structure and procedures

Application Notes

This role is best suited to a candidate who values structure, accountability, and long-term professional growth within the logistics and security sector.

Job Type: Full-time

Pay: From R6000,00 per month

Education:

Diploma (Preferred)
Experience:

Reception administrative : 3 years (Preferred)
Language:

English, Zulu, Afrikaans (Preferred)
License/Certification:

Psira grade c (Preferred)
Location:

Durban North, KwaZulu-Natal (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person