Job Description

Job Summary:

To ensure organisational effectiveness through the maintenance and sustainability of operational

systems and effective reporting to relevant stakeholders.

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Key Responsibilities and Deliverables:

Analysis and Reporting

Action/administrate the structured schedule for all necessary reporting Screen operational reporting needs to ensure quality Generate and analyse reports to identify exceptions Assist with feedback on reporting when necessary Assist with Time in Motion studies where required and consolidating and analyse data Ensure operational reporting analysis, when required

Operational Systems Support

Maintain applicable databases Ensure regular meetings are held to discuss systems and processes Suggest and communicate recommended enhancements Collaborate with systems users and developers to ensure problems are resolved Conduct pre-launch systems checks Assist with the efficient roll-out of new software


2



Support software users when necessary Monitor systems implementation and usage and identifying exceptions and escalate

appropriately

Ensure records are kept regarding assurance checks and training Compile and submit reports for auditing purposes and implement suggestions

Fleet and Call Cycle Administration

Receive call cycle plans from Operations teams Ensure all external influences are taken into account when analysing the call cycle data Integrate amendments in the call cycle routes from Operations Ensure regular updates on home geo-coding and store geo-coding Optimise call cycle routes Ensure regular meetings are held to discuss systems and processes Distribute and clarify optimised routes to Operations Where needed, enforce optimised route and stoppages Extract and distribute movement reports from C-Track system

General Administration

Order new equipment as and when required Support Operations on repairs processes for equipment maintenance Provide ongoing information regarding relevant policies, processes and procedures Conduct regular required audits on CGCSA Capture project-specific data and ensure quality and accuracy

Vehicle Tracking

Monitor company vehicles are assigned to the correct employee and inform of vehicle

inconsistencies

Monitor vehicle tracking systems information provided through the OPSI system Ensure vehicle tracking systems are operational Report vehicle tracking system faults and ensure repairs or replacements Monitor and report any irregularities regarding call cycles and follow-up on all call cycle errors

reported

Adhere to the confidentiality agreement

Record Keeping

Ensure records are kept regarding total optimised distances Compile and submit reports for auditing purposes Communicate feedback to relevant stakeholders regarding efficiency of the OPSI system

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Key Competencies:

Organisational commitment

Teamwork & collaboration

Critical thinking

Agility

Performance & results driven

Continuous growth & improvement

Resilience & stress management

Service excellence

Analysis & problem

Planning & prioritisation

Quality & detail excellence

Communication


Reporting Structure:

Reports to: Operational Intelligence Manager/ Operational Intelligence/ NAM


Supervisor

Direct Reports: n/a

Minimum Qualifications: Diploma/NQF level 5

Minimum Experience: 2 - 3 years' experience in a systems / analytical environment preferably within FMCG



Knowledge, Skills & Abilities: Computer literacy - MS office suite (required level dependent on business unit need)

Reporting skills

Administration skills

Relationship building

Operational Systems

Communication skills (verbal & written)

Fleet & call cycle administration