Job Description

Job Summary:



To lead the integration and delivery of operational intelligence and insights capabilities across the business unit, ensuring data-driven decision-making, strategic alignment, and measurable business impact.





Key Responsibilities and Deliverables:





Operational Intelligence Oversight & Execution


Lead the integration of intelligence activities to ensure cohesive delivery that supports business and client priorities. Define and implement the Operational Intelligence strategy for the business unit. Align intelligence outputs with business strategic objectives and client/customer goals. Support sustainable growth by aligning intelligence outputs with sales and client strategies. Ensure commercial sustainability by managing budgets effectively and optimising resource use. Identify and mitigate operational and strategic risks.




Process & Systems Design


Manage the implementation of processes and systems, and monitor efficacy. Monitor processes and systems to ensure efficiency and short- and long-term sustainability Audit and enhance processes to meet evolving business needs. Implement best practices in operational intelligence across the business unit.




Insights Generation & Application


Integrate operational, client, and customer data into actionable insights. Oversee standard and ad-hoc reporting, ensuring alignment to business and client objectives. Present insights and performance analysis to stakeholders to drive decision-making. Identify new business opportunities through intelligence-led recommendations.


Operational Excellence & Customer Satisfaction
Monitor performance against SLAs and quality standards. Drive operational excellence initiatives to improve delivery and service quality. Engage with operational teams to ensure execution excellence at the point of purchase.


Cross-Functional Integration
Ensure seamless integration of client, channel, and operational intelligence across the business unit and secondary Smollan business units. Serve as the key interface with Field Insights and align ways of working with Multi channel service providers Serve as the key interface for client Data and Technology teams.

Budget Management


Draft annual budget and prepare and compile budget reports Analyse monthly departmental budgeting and accounting reports and identify and mitigate variances




Effective people leadership and team management


Set performance standards and time frames Monitor performance Ensure staff development in terms of required competencies Motivate, counsel and coach staff Through effective inspirational and practical leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all client, customer and group objectives Create and encourage a culture focusing on delivery of objectives Continually inspire, motivate and develop people to understand what is expected of them (co-create a team / organisational culture of high accountability)

Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management

Minimum Qualifications:

Bachelor's degree in Business Analytics, Data Science, Statistics, or a related field

Minimum Experience:

8-10 years' experience in business intelligence, analytics, or operational intelligence, preferably within FMCG or a complex multi-client environment. Proven track record of leading cross-functional intelligence teams and delivering actionable insights to senior leadership. Experience in COGNOS advantageous

Knowledge, Skills & Abilities:

Analytical and problem-solving skills, with the ability to integrate diverse data sources into coherent insights



Project management skills



Business acumen



Communication (written & verbal), presentation and storytelling skills