Job Description

Job Summary

We are looking for an Operational Analyst who will provide support to the Western Chief Operating Officer (COO). This is a permanent position to be based onsite.

This role involves conducting detailed analysis of various key aspects within the business, including financial and operational areas (in collaboration with Western Engineers and Project Admin). Additionally, the analyst will handle cross-departmental matters and assist with various reporting responsibilities, such as annual returns and monthly metrics. Strong analytical skills, attention to detail, and the ability to collaborate with cross-functional teams are essential for success in this position.

Responsibilities: * Data Analysis and Reporting:

• Collect, analyze, and interpret operational performance data, including key performance indicators (KPIs) and operational metrics.
• Prepare reports and presentations to communicate findings, recommendations, and improvements for metrics and operational reports.
• Coordination of Cross-Departmental Collaborations:

• Facilitate cross-departmental collaborations on initiatives such as business continuity plans, office logistics, and data management.
• Process Improvement:

• Collaborate with stakeholders, including process engineers, from different departments to identify opportunities for process improvement.
• Coordinate the implementation of solutions to enhance operational efficiency, streamline workflows, and reduce costs.
• Risk Assessment:

• Assist in identifying and assessing operational risks within Western's processes.
• Develop risk mitigation strategies and monitor their implementation.
• Documentation and Standardization:

• Develop and maintain cross-departmental procedures to ensure documentation and standardization.

Minimum Requirements:

• Degree in business administration, finance, or a related field, preferable a CA(SA).
• Proven experience as an operational analyst or in a similar role within the insurance industry.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Proficiency in data analysis tools (e.g., Excel, BI) and familiarity with data visualization software.
• Project management skills, including the ability to manage multiple initiatives simultaneously and meet deadlines.
• Excellent communication and presentation skills, enabling effective conveyance of complex information to stakeholders.
• Knowledge of insurance operations, processes, and regulations.
• Attention to detail and the ability to work independently with minimal supervision.
• Strong collaborative and interpersonal skills, fostering relationship-building across departments.

Competencies:

• Good Verbal and Written Communication Skills
• Systems Skills and knowledge including MS Excel
• Negotiation Skills
• Client Service Driven
• Results & Detail Orientated
• Interpersonal Skills
• Team player
• Good Time Management Skills (Planning and Organizing)
• High Stress Tolerance & Resilience
• Able to identify system inefficiencies and propose solutions

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