Job Description

Company Description
OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we're always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If you're keen to grow your career in a vibrant environment with lots of 'fun', this could be the career opportunity you've been looking for.
The On the road Accident Assessor is responsible to determine quantum and merit of damages sustained in an incident to vehicles, trucks, motorcycles, caravans, watercraft and yellow metal equipment.


Responsibilities:

• Assessing claims on a daily basis
• Monitor and manage the average repair cost as well as the quality of their own assessments
• Dealing with customer complaints and adhoc queries
• Analysing of own data to ensure meeting targets
• Good understanding of performance KPI's
• Liaise with service providers, clients and advisors
• Conduct all the above to the required performance and quality standards that are in place

Qualifications

• Matric
• Qualified Panel beater, Spray Painter or Motor Mechanic
• Own Road worthy Vehicle
• Valid driver's license
• Minimum 2 years assessing or estimating experience
• VDQ Professional Membership
• Leadership, Management and or Insurance related studies completed or in progress will be beneficial

Additional Information
Requirements:

• Computer Literate
• Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.

Competencies/Attributes

• Personal drive and a positive attitude.
• Ability to be a self-starter and drives tasks to completion.
• Excellent organisational skills.
• A team player with a flexible approach.
• Calm and professional manner.
• Ability to prioritise and multi-task.
• Strong written and verbal communication skills.
• Excellent attention to detail, including proof reading skills, with the ability to maintain a high level of accuracy.
• Ability to deal with sensitive information with discretion and to maintain confidentiality at all times.
• Ability to communicate effectively and professionally with difficult clients.

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

Skills Required