Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizationxe2x80x99s care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses. Visit us at www.momentummetropolitan.co.za



Role Purpose We are looking for a O365 to join our Digital Collaboration Services team in our Digital Workplace Operations services division. The Digital Workplace Operations Services division supports all technologies from corporate business systems, end user computing to email and other key systems leveraged by our internal employees and contractors around the globe. The Digital Collaboration Services team is responsible for 0365 and Mimecast (and other email security), including up-time, storage, and usage reports across the organisation.Working as an engineer in this area, you will support the O365, Email Security and Mimecast Technology. You will lead the delivery of high-quality solutions on an aggressive timeline while ensuring best practices and management is adhered to.



Requirements

• Matric, plus relevant IT certificate
• Diploma or Degree in Information technology or similar with be advantageous.
• Minimum 4 years' experience with Microsoft Exchange, Mimecast, and Microsoft Office 365 applications administration required or other email security products.
• 5 yearsxe2x80x99 experience in a similar role.
• MS-900 Certification
• ITIL exposure or accreditation

• Support O365, Email Security, Mimecast and the M365 environment; this includes on prem versions of Exchange where needed.
• Maintain the information security and governance of O365, Email Security, Mimecast and the M365 environment.
• Support the vision, strategy and roadmap for the Office 365 product suite.
• Support the Office 365 suite of applications and their capabilities and stay abreast of product evolution.
• Understand both the engineering and business side of Office 365 and ultimately responsible for representing the end-userxe2x80x99s needs.
• Collaborate with other teams to ensure email security best practices are followed.
• Proactively monitor and analyze email traffic for security threats.
• Investigate and respond to email security incidents.
• Provide a secure environment, by actioning controls to manage and mitigate risks.
• Support data and application migration from legacy system(s) to Microsoft cloud.
• Work within standard ITIL service management processes of Changes, Incidents, Service Requests and Problems, and utilise appropriate change and release procedures to ensure the smooth operation of business services.
• Provide general application support to all functional areas and business units.
• Keep up to date with changing technologies and the benefits and advantages they may offer.
• Promote ongoing innovation and enhance offerings.
• Provide training as required.

• Build influential relationships with various business units across the organisation

• Vast Experience in technical advisory and technical implementation questions regarding 0365 and other M365 tools.
• Extensive knowledge of Email Security and associated products (example Mimecast, Dmarc analyzer)
• PowerShell scripting to configure Azure and M365
• Good knowledge of current trends and practice in the use of digital and information technology.
• Great hands-on & technical experience implementing and supporting digital workplace technologies.
• Experience building technology roadmaps.
• Strong understanding of digital workplace technologies (hardware and software services and SaaS tools).
• Strong understanding of adjacent technologies (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.).
• Excellent working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills to be successful in this role.
• Proven ability to work in a fast-paced and matrixed environment.
• Meet changing deadlines and priorities on large scale global projects.

• Solution Orientated
• Cognitive / Problem Resolution Abilities needed to follow complex and unique processes and adapt to change rapidly.
• Excellent organisational skills and an ability to effectively problem solve within a digital environment.
• Must be self-motivated, able to work on own initiative, prioritise workload, multi-task, meet deadlines and be able to work under pressure.
• Must work well with others as part of large team across geolocations.
• Must demonstrate ability to build strong, highly skilled teams including adopting and implementing agile principles.
• Passionate for continuously learning new technologies.
• Displays attributes that enhance the Group IT Operations culture, values and vision.
• The ability to work within a very demanding environment and handling stress in a positive manner and maintain a high degree of confidentiality.

• Will have excellent communication skills (written and verbal) and be able to communicate effectively with all stakeholders, including a variety of backgrounds and technological experience levels.

• The ability to effectively guide and sustain people, process, and technology change in a dynamic and complex operating environment.
• Does not shy away from big ideas.
• Willing to roll up the sleeves and help, or diving into details when necessary.
• Digital dexterity. The ability to learn and utilize digital workplace technologies to catalyse new ways of work.
• The ability to see and explain how digital workplace technology can improve employee experience and engagement.
• Pragmatic and detail oriented. Consistently takes a thorough, accurate, organized and productive approach.
• Ability to gain agreement and support for ideas and initiatives.
• Business-results orientation. Seeks to understand business needs and works to anticipate, identify, and meet end-user needs.