Noc Manager
Job Description
A client in the analytics and intelligence space, is seeking an experienced and technically proficient Control Room Manager (NOC Manager) to lead their Tier 1 Operations Team in a high-availability Operations Center environment. This role is pivotal in maintaining 24/7 system up-time, managing incident response, and driving continuous performance improvements across all shifts. The ideal candidate is both a hands-on leader and strategic thinker, capable of overseeing shift operations, resolving escalations (Tier 2), and enforcing operational best practices.
Required Qualifications
- 4+ years' experience in Control Room, IT Operations, or Security Operations Center (SOC).
- 1-2 years in a supervisory or team lead role.
- Strong knowledge of system monitoring, escalation workflows, and incident management.
- Technical understanding of networks, servers, firewalls, and access control.
- Familiarity with monitoring tools (e.g., Zabbix, PRTG, SolarWinds).
- Strong documentation, reporting, and analytical skills.
- Zabbix Certified Specialist (or equivalent)
- CompTIA A+, Network+, or similar technical certifications
- Security Operations or Control Room Certification (e.g., PSiRA)
- Proficient with enterprise monitoring tools and system dashboards
- Strong troubleshooting of LAN/WAN, VPN, and remote access issues
- Familiarity with CCTV/NVR systems and integrations
- Sound understanding of uptime monitoring, data integrity, and incident protocols
- Experience with risk assessments and security investigations
Melody Nandalall
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Job Detail
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Job IdJD1478579
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R36000 - 40000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned