Nmc / Noc: Shift Lead
Gauteng, Gauteng, South Africa
Job Description
Our client, a leading Telecommunication company based in Fourways is looking for a NMC/NOC Engineer: Shift Lead. Lead the allocated NMC shift team to provide first level support to the company and partner networks, identify incidents through pro-active monitoring and manage planned engineer works. To be acknowledged as the network assurance champion ensuring high levels of availability and performance. Duties & Responsibilities
- Lead the allocated NMC shift team, act as duty manager when NMC Manager is no available.
- Prepare shift handover report and actively participate in shift leader meetings and improvement planning.
- Interface point for NOC/TAC and partners achieving high levels of satisfaction.
- Lead the proactive monitoring alarm managment systems for events, create, own and manage trouble tickets to successful resolution, lead supplier incident management.
- Lead incident managment, trouble shooting and resolution of first level network issues.
- Ensure all network tickets have correct closure data.
- Use of and ensuring data integrity of systems.
- Requires minimum of 3 yearsxe2x80x99 technical experience in telecom industry, including experience as NMC / NOC.
- Knowledge of various platforms including Subsea, DWDM, OTN, SDH, Data.
- Expert knowledge of at least one trouble ticket system, NetSuite desirable.
Subject Line: NMC/NOC: Shift Lead Job Type: Full-time Salary: R35,000.00 - R40,000.00 per month Education:
- Diploma (Preferred)
- Technical Telecoms: 8 years (Preferred)
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Job Detail
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Job IdJD1273244
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, Gauteng, South Africa
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EducationNot mentioned