Job Description

Delaire Graff Estate is looking for an Assistant Housekeeping Manager to assist the Executive Housekeeper on a day-to-day basis with all the responsibilities of the Housekeeping Department.

Responsibilities:

• Ensure that the day-to-day operations of the housekeeping department are carried out according to the standards of the company and as specified by senior management
• Perform regular inspections of laundry, public areas, and lodges
• Manage, support and assist housekeeping personnel as required
• To ensure that all housekeeping personnel are being briefed on their daily duties and any other information pertaining to the department at the start of their shift
• Lead by example with appearance and personal hygiene and to ensure that all housekeeping personnel on shift look neat and professional in their respective uniforms
• Ensure that the cleanliness, hygiene and sanitation of guest lodges and public areas are maintained at all times according to company standards
• Ensure that all repair and maintenance problems that need attention are reported to the relevant departments and to ensure the appropriate action is taken
• Carry out on the job training to ensure that personnel are constantly growing and improving
• Maintain a positive attitude and a courteous and professional demeanor at all times
• Anticipate and respond to all guest needs quickly, efficiently and courteously
• Ensure that any guest complaints are resolved quickly, efficiently and courteously and brought to the attention of senior management
• Ensure that monthly stock takes are carried out
• Accurately maintain the linen stock
• Maintain housekeeping consumable stock
• Follow all reasonable instructions
• Report any breach of company policy to senior management

• Grade 12
• Preferably 2 - 3 years previous housekeeping management experience or similar role in the hospitality industry
• Ability to co-ordinate & lead the housekeeping team
• Ability to motivate team
• Strong communication skills
• Self-discipline
• Adaptability and flexibility
• Attention to detail
• Be alert and innovative
• Good computer and administration skills
• The ability to liaise and work with various cultures and religions
• Must be flexible with working nights, weekends, and holidays
• Guest satisfaction
• Productivity and efficiency
• Overall work quality
• Ability to solve problems and find solutions
• Demonstration of leadership skills
• Ability to cope under pressure
• Written and verbal communication skills

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