Job Description

Working Hours:

Permanent Night Shift, 21:00 - 06:00 (one weekday and every second weekend off)

About the Role

We are seeking a reliable and proactive

Night Shift Operations Coordinator

to join our CPT Operations team. The successful candidate will be responsible for coordinating the national after-hours operations, supporting field staff, handling emergencies, and ensuring seamless service delivery in line with company standards.

Key Duties

Coordinate and oversee all afterhours operational activities between 21:00 and 06:00 Provide afterhours support and guidance to field staff nationally Monitor tracking systems and service schedules, addressing any delays or deviations Handle emergencies, breakdowns, and incidents, ensuring service continuity Manage last-minute service or roster changes and update schedules accordingly Conduct early-morning staff duty checks, wake-up calls, and briefings Ensure staff have all required resources (waybills, nameboards, directions, funds, etc.) Escalate unresolved or critical matters to the relevant Branch Manager Maintain effective communication with Operations, Planning, Fleet, Sales, and partners Ensure compliance with Health & Safety, operational standards, and company policies Deliver accurate handovers to and from day/late-shift teams

Minimum Requirements

Matric and a Certificate in Tourism Management (or equivalent) 1-3 years' experience in tourism transport logistics and/or the hospitality industry Computer literacy (MS Office, Outlook/Email) Supervisory experience will be advantageous Strong administrative and customer service skills Proven ability to work under pressure with effective crisis management and resolution skills Ability to work independently, while being a strong team player Emotional intelligence and excellent interpersonal skills Good written and verbal communication, with strong telephone etiquette High level of accuracy, time management, and attention to detail Must be able to work permanent night shifts (21:00-06:00) Flexible and willing to assist in day/early shifts operations when required Own transport is essential due to late-night and early-morning working hours

What We Offer

Opportunity to be part of a leading company in the tourism and transport sector Exposure to dynamic and diverse travel tourism operations A supportive and professional working environment Medical Health Insurance, Group Life Scheme and Retirement Fund Benefits

Join ILIOS Travel and be part of a team committed to service excellence and creating unforgettable travel experiences.

To apply, please send your CV and cover letter to

recruitment@ilios.co.za

ILIOS Travel reserves the right to cancel the filling / not to fill this vacancy at any stage of the recruitment process. The appointment of a suitable internal or external candidate for this vacancy will be done according to the company's recruitment, selection and promotion policies. Preference will be given to candidates whose appointment will bring additional value to the team and ILIOS Travel as a whole, provided that they meet the minimum requirements and/or competencies for the job.

Job Type: Full-time

Pay: R1,00 per month

Application Question(s):

Are you able to work a permanent night shift as indicated on the job advert? Do you have your own transport to get and from work, per the shift start and end requirements? Please indicate the cost to company salary and employee benefits desired.
Work Location: In person

Application Deadline: 2025/11/03