Job Description

This position is based at our branch in Thornton, Cape Town and reports to the Branch and Operations Managers. Preference will be given to unemployed tourism management graduates, seeking entry level work experience within the tourism industry.

OPERATIONS

Day-to-day support of the Operations and field staff team Assist Branch / Operations Managers with managing the CPT branch operations Monitoring of all services on the day and implementing any required changes Continuous checking of the tracking system to ensure that all services are on track Immediately report any schedule changes or variances to the Branch / Operations Managers Ensure effective briefing of field staff on requirements for the next day, update drivers & guides with changes daily Advise Manager on duty immediately of any challenges immediately and assist in rectifying Ensure accurate, adequate and cost-effective allocation of resources (staff, fleet and equipment). Preparation and issuing of driver / guide waybills, nameboards, maps and directions as required Reconfirming 3rd party suppliers, activities and tour / transfer collection times Confirm freelance guides in writing as requested Checking all arrival and departure flights, meal and activity reservations as needed Requesting and printing of cost sheets and itineraries as required. Prepare and check that petty cash is correctly allocated and transferred to the relevant field staff daily Ensure document packs are set out with guide / driver work Ensure that all vehicle breakdowns / damages are reported to Fleet Department Check and ensure all relevant documents, receipts, cash is received from the field staff at the end of their services Update field staff and Operations rosters daily Ensure accurate update of vehicle availability schedule (VAS), planning pages and rosters Assist with ad hoc duties for the branch as required, per operational requirements and/or instructions from Branch / Operations Managers Execute operational duties in a manner that ensures all ILIOS goals and objectives are achieved Monitor the after-hour Operations cellphone on a rotational basis

REQUIREMENTS

Matric and Tourism Management related qualification (prerequisite) Minimum 1 - 3 years' experience in the tourism-transport logistics and/or hospitality industries (advantageous) Computer Literacy (MS Office, Email) Strong administrative and customer service skills Must have emotional intelligence and interpersonal skills Good written and verbal communication skills, telephone etiquette Ability to work unsupervised, team player and confidentiality. Time management, accuracy and attention to detail Ability to work under pressure, effective crisis management and resolution. Must be able to work according to the branch schedule and/or shift roster which may include an early start or late finish, weekends and/or public holidays Own transport is required, due to early start and/or late finish, as per operational requirements
ILIOS Travel reserves the right to cancel the filling / not to fill this vacancy at any stage of the recruitment process. The appointment of a suitable internal or external candidate for this vacancy will be done according to the company's recruitment, selection and promotion policies. Preference will be given to candidates whose appointment will bring additional value to the team and ILIOS Travel as a whole, provided that they meet the minimum requirements and/or competencies for the job.

Job Type: Full-time

Pay: R1,00 per month

Application Question(s):

Are you able to work early and late shifts, weekends and/or public holidays? Do you have your own transport, as per the requirements on the job advert? Please indicate your cost to company salary and/or employee benefits desired.
Work Location: In person

Application Deadline: 2025/07/25
Expected Start Date: 2025/08/01