Night Shift Customer Service Agent Claremont
Job Description
Main purpose
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.
Key responsibilities:
Follow clear instructions and guidelines to investigate, resolve and process customer enquiries delivering customer value at first point of contact
Effectively promote the client's products and enhance customer experience and loyalty
Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
Ensure action is taken to increase customer retention, loyalty and build a credible reputation
Understand and adhere to the company and department standards, policies and procedures
Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
Adapt to change quickly, in a fast-paced environment
Qualifications
------------------
Minimum 12 months experience in customer service role (Contact center)
A Matric/Grade 12 Certificate or equivalent
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1474454
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, WC, ZA, South Africa
-
EducationNot mentioned