Job Description

Introduction Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.



Role Purpose The New Business Team Leader (NBTL) manages new business administrators who are responsible for capturing of MDS new business application forms by ensuring all relevant policies and procedures, legislative and regulatory standards are adhered to. NBTL is pivotal in ensuring overall optimal support and service experience, to internal and external stakeholders. The NBTL role requires effective leadership of the capturing team in order to ensure organisational effectiveness, efficiency, and business continuity through strong leadership. The NBTL is expected to spearhead, lead, embrace and create technology adoption with self, team and all stakeholders as well as be responsible for the seamless capturing processes.



Requirements
Qualifications:

• Grade 12, Matric (Essential)
• Relevant NQF 7 Bachelorxe2x80x99s degree

Experience:

• 2 - 3 yearsxe2x80x99 experience in the financial services industry (Essential)
• Of which 1 - 2 yearsxe2x80x99 must be of people management experience (Essential)
• Insurance industry experience (Preferred)
• Experience within the MDS Sales environment will be an advantage,
• Proficient in Afrikaans and English (both written and verbal) - Essential

Proficient in Afrikaans (both written and verbal) - Advantage



Duties & Responsibilities
Protection of Business and General Operations:

• Successful management of capturing process
• Manage general operations and infrastructure including but not limited to:
  
  • Optimal connectivity
  • Security and safety of People
  
  
• Accurate reporting: measure results to continuously improve delivery.
• Daily workflow management and effective resource planning, identification of service failures and problem resolution.
• Manage the implementation of standard operating procedures and uphold good quality and service standards.
• Manage business efficiency through the management and optimisation of people, processes, systems and technology.
• Implement and monitor the application of good governance principles,
  
  • Treat Customers Fairly (TCF), POPIA, FICAA principles and any other legislative compliance requirements.
  
  
• Manage escalation process to resolution and identify and fix process inefficiencies.
• Responsible for all area specific training, conjunction with the product houses.
• Ensure all required reporting is completed accurately on a daily, weekly and monthly basis.
• Monitor and evaluate the new business capturing administrative processes for quality and effectiveness and adjust as required.
• Review performance targets in line with business objectives and realities to ensure optimal performance is maintained.
• Create, implement and ensure compliance to the relevant Service Level Agreements (SLAs).
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Adhere to Way of work document.

Partner with Sales Team with a view on Sales Creation:

• Maintain meaningful business relationships with all stakeholders
• Manage and record client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Make recommendations to improve stakeholder service and fair treatment of clients within area of responsibility.

Culture Leader:

• Architect and enforcer of the culture , performance and capability requirements
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values. (Game Plan Credo & Partnership Model)
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, high performance and cohesiveness.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.
• Management and implementation of employee orientated processes:
  
  • Recognition - MDS Elite Programme
  • Performance Excellence - lead and engage with employees on set team goals through authentic performance conversations with employees
  • Employee Engagement and morale of employees.
  
  
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Positively influence and participate in change initiatives

Cost Effectiveness:

• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy (curtailing and minimizing potential losses)
• Provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
• Adhere to risk management, governance and compliance policies in own area, to identify and manage governance and risk exposure liability.
• Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect

Competencies
General Competencies:

• Business Acumen - Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
• Drive for Results -Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
• Leads Change and Innovation - Actively leads change, does what is right for the business and drives continuous improvement through innovation.
• Collaboration - Prioritizes the business interests of MMI and invests in the success of the group by aligning effort across divisions.
• Impact and Influence -Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
• Self-Awareness and Insight - Manages self and relationships with others effectively and provides perspective in difficult situations.
• Diversity and Inclusiveness -Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
• Accountability - Accountable for self and teamsxe2x80x99 performance.
• Upskilling xe2x80x93 Is able to identify changes in business and ensure that team members, current and new, are trained.

Skill:

• Presentation skills
• Influencing skills
• Planning and organising skills
• Communication skills
• Interpersonal skills
• People management skills
• Technologically savvy
• Ability to work virtually on relevant business systems
• Problem Solving Skills
• Microsoft Office skills (Including but not limited to: PowerPoint, Word, Excel, Outlook)

Attributes:

• Brand Ambassadorship
• Attention to detail
• Self-starter
• Leading and Supervising
• Professional standards
• High Performance Culture (Deadline Driven, Delivering results and meeting stakeholder expectations, etc.)
• Relating and networking (building rapport and relationships),
• Stress tolerance,
• Flawless and effective communication (written and oral),
• Teamwork and collaboration,
• Persuading and influencing

Knowledge:

• Extensive financial services industry knowledge (Essential)
• Knowledge of FA practices (Advantage)
• Reasonable knowledge of business-related rules, legislation, regulations and, compliance requirements (Advantage)