Job Description

Closing Date 2023/11/16
Reference Number MMH231110-11
Job Title New Business Administrator: Temporary (12 Months)
Position Type Temporary
Role Family Client Services
Cluster Momentum Distribution Services
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA.
Role Purpose

A New Business Administrator (NBA) provides quick and accurate capturing of new business cases for the MDS Sales Channel. The NBA executes all capturing of new business cases in a professional manner, also pays a pivotal role in the MDS value chain proposition to FAs. This role plays a symbiotic role with the consultants to reach MDS strategic objectives and goals.
Requirements

Qualifications:

• Grade 12, Matric (Essential)

• Office/Business administration qualification NQF 7/ bachelorxe2x80x99s degree

Experience:

• 1-2 Year experience in the financial services industry (essential)

• Capturing experience will be an advantage

• MS Word, Excel, and Outlook

• Internal MMI systems & processes (preferred)

• Insurance industry experience (preferred)

• Experience within the MDS Sales environment will be an advantage,

• Proficient in Afrikaans and English (both written and verbal).

Duties & Responsibilities

Internal Processes: Sales and Service Experience:

• Ensure accurate capturing of information obtained in application forms and supporting documentation for Investo and Myriad products.

• Understanding of end-to-end capturing systems capabilities across product lines

• Send outstanding requirements to the MDS Channel via workflow systems (AS400)

• Accept new Investo cases in line with process upon receipts of all outstanding requirements online of business systems.

• Assign internal admin queries to administrative internal support with detailed description of the query (e.g., CDD team/BAs).

• Identify financial and business-related risks to the company and escalate in line with the respective process.

• Fix capturing errors online of business systems and provide feedback to the stakeholders (apology letter)

• Challenge processes that do not serve the business - ease of business

• Good understanding of Compliance process adherence and impact of non-adherence

• Ensure all new business applications are correctly captured, recorded, and kept up to date on daily stats spreadsheet hosted on MS Teams.

• Provide support to other branches (nationally) when need arises to ensure business continuity.

• Identify and report process and system failures and enhancements to improve client experience.

• Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.

• Adhere to the way of work rules/document

Client Advisor: Stakeholder Engagement:

• Ensure all internal and external engagements are conducted in a professional manner

• Deliver on service level agreements made with internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Maintain meaningful business relationships with all stakeholders

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service

Culture and Personal Development:

• Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development

• Positively influence and participate in change initiatives.

Finance: Business Efficiencies and Effectiveness:

• Identify opportunities to enhance effectiveness and increase operational efficiency.

• Manage company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Interacting with People

• Conveying Self-Confidence

• Showing Composure

• Thinking Positively

• Following Procedures

• Managing Tasks

• Upholding Standards

• Business Acumen

• Drive for Results

• Leads Change and Innovation

• Collaboration

• Impact and Influence

• Self-Awareness and Insight

• Diversity and Inclusiveness

• Documenting facts

Skill:

• Computer literacy

• Written and verbal communication

• Problem solving

• Time management

• Interpersonal skills

• Email etiquette

Attributes:

• Brand Ambassadorship

• Attention to detail

• Self-starters that is able to work effectively without supervision

• Professional standards and Professional in all engagements with IFAs and head office staff

• Relating and networking (building rapport and relationships),

• Stress tolerance,

• Flawless and effective communication (written and oral),

• Delivering results and meeting stakeholder expectations,

• Teamwork and collaboration,

• Deadline Driven

Knowledge:

• Financial services industry knowledge

• Good product knowledge understanding and great process

• Knowledge of business-related rules, legislation, regulations, and compliance requirements

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan