Job Description

ITxe2x80x99S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

ITxe2x80x99S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the worldxe2x80x99s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And wexe2x80x99re looking for the right people to help us maintain xe2x80x93 and grow it. People like you.

Role Context

• The overall purpose of the Network Control Group is to organize the transport of shipments within the standards set by DHL, and to serve the global hubs & gateways with on-time movements.

• The jobholder is responsible for ensuring all Network Standards & Procedures are adhered to regarding all regional and intercontinental DHL transport movements, as well as all commercial movements.

• To provide the best possible service to DHL customers (internal/external) by the most efficient utilization of resources available in each period, to maximize the movement capacity available.

Key responsibilities

• To control and monitor air and road operations to ensure schedules are adhered to within the SZA (South Africa, Southern Africa) cluster.

• To analyze uplift requirements during the operation and change Aircraft/Truck allocations where considered required to ensure a timely and cost-effective service.

• To manage inter-departmental operational relationships at Johannesburg GTW, as well as building and maintaining relationships with the Gateways and HUBS of the SSA.

• To formulate accurate and timely Load Plans for all air and road movements using the NMIV, CALMS & SABLE systems in accordance with GSAM.

• Be the focal point of contact regarding network requirements on all published schedules to ensure DHL Gateways/Hubs and DHL Express locations are fully aware of the real time situation and attainable results.

• Influence, support, delegate and motivate NCG staff to gain confidence and achieve acceptance for the jobholderxe2x80x99s initiatives.

• Liaising and communicating with other departments to ensure the passing of information about transport movement changes or problems.

• To compile and distribute daily NCG reports and produce an overall review of the previous 24 hours operation.

• To control and monitor Network Control Systems to ensure all required transmissions are sent and received.

• To ensure full compliance to Network Operating Standards and all Global SOP procedures associated to the NCG department.

• Ensure ACS manifesting (TGV) & Network messaging compliance (NMIV)

• Ensure the team follows checkpoint business rules and that systems are timely updated with correct checkpoints.

• Ensure the latest schedule and all changes are made in real time in Netline.

• Ensure CALMS has the most accurate information and commercial airline booking and recovery processes are followed accordingly.

Accountabilities:

• Analysis: the ability to systematically think through a situation logically and accurately. Analyzing all relevant data when making decisions and providing recommendations.

• Accountability: acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures, and agreements.

• Building & Leading Teams: knows the talent and needs of the team and attracts the people who can meet those needs. Encourages collaboration among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.

• Developing People facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth, and development to improve DHLxe2x80x99s capability to achieve the strategic vision.

• DHL Knowledge: demonstrating an adequate knowledge of DHL strategy, services, products, organization, procedures, and business processes.

• Organizational Awareness: understanding and using both formal and informal structure, local climate and underlying organizational issues to get things done.

• Information Seeking: drive to seek out and assemble relevant information and from a wide range of sources, ensuring that information gathered is relevant and adds value.

• Attention to Detail: showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.

• Decision Making / Judgment: ability to choose between different alternatives with care and to use judgment in conditions of uncertainty.

• Negotiation: ability to effectively explore alternatives to reach common results that gain support and acceptance.

• Self-Belief: showing a sense of confidence in onexe2x80x99s own abilities to succeed and acting in line with onexe2x80x99s own belief.

Minimum Requirements

Experience & Education

Knowledge

In-depth knowledge of aircraft characteristics and limitations

In-depth knowledge and ability of weight and balance theory

Aviation Global SOP Procedures and all Network Standard Requirements

Understanding of Airside Ground Operations

Exceptional DHL & Commercial Air Network Knowledge both regional and intercontinental

Skills

General PC expertise (windows environment with Word and Excel)

Proven abilities of using SABLE, CALMS, NMIV, VISTA, AQCC, RCIR, TGV etc

Fluent in English, both verbal and written

Experience

At least 3 years minimum experience within a Network Control Group environment

Minimum of 2 years shift/team management experience

Ramp and Sort departmental experience an advantage.

Educational Qualification

• National Diploma or bachelor in transport economics or Aviation

DHL