Job Description

Job Summary

The Grade B Control Room Supervisor will report to the Site Manager. The primary responsibility of the Grade B Control Room Supervisor is to ensure an efficient operation of the Control Room.

KEY RESPONSIBILITIES:

Enforce the Companyxe2x80x99s xe2x80x98Code of Conductxe2x80x99

Ensure that the Control Room is fully operational and efficient

Handle and resolve Staff and Client Complaints

Carry out duties and tasks as per the Site

Ensure that the primary function of the Control Room is always upheld

Must be able to multi-task from CCTV monitoring position to answering telephone calls in the Control Room and issuing access reference numbers

Capturing CHASE Entries

Ensure Updates on Profit are captured

Access Control Procedures to be followed

Responsible for CCTV Investigations

Ensuring that the Control Room is always on 100% staffing

Advance Leave planning for staff

Advance Rostering for staff

Ongoing Training and Development with staff

CCTV Investigations, putting together pre-liminary reports with pictures

Compilation of Incident Reports on CHASE

Enforcing discipline on any non-conformance

Feedback to Site Manager for any Operational challenges with proposed solutions

Step in to assist the Operation on Weekends, if/when there are huge challenges

Camera spot checking on Staff

MINIMUM REQUIREMENTS:

PSIRA Grade B Registered

Matric Certified

Solid Computer Proficiency

Knowledge of Profit

5 years of experience in the Security Industry

5 years of Control Room/CCTV Experience/ Call centre experience

Electronic Equipment experience will be advantageous

First Aid, Fire Fighting, Health and Safety REP training will be advantageous

Knowledge of the Security Industry regulations including Operational and Client requirements

COMPETENCIES:

Attention to detail

Ability to generate reports

Excellent reporting skills

Excellent verbal and written communication Skills

Excellent telephone etiquette Skills

Ability to effectively deal with Employees, Clients and Public

Enforce

Recruiter

Job Mail