Job Description

Kariera w Kuehne+Nagel, to znacznie wi?cej ni? logistyka
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Pracuj?c w zespole operacyjnym w Kuehne+Nagel, odgrywasz kluczow? rol? w optymalizacji procesow oraz zapewnianiu sprawnego przep?ywu zapasow i przesy?ek. Ale to nie wszystko. Dzi?ki Twojej pracy niezb?dne leki trafiaj? do pacjentow na czas, a kluczowe dostawy - od turbin wiatrowych po po?przewodniki - docieraj? tam, gdzie s? niezb?dne. W Kuehne+Nagel nasza praca to znacznie wi?cej, ni? mo?esz sobie wyobrazi?.


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The Operational Care Specialist is responsible for managing the coordination of shipments accurately and timely manner, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling. You liaise with our customer care specialists to ensure specific requirements are met. Securing buy rates, as well as capacity with qualified carriers/partners, and or via the KN gateways is critical. All activities are to be performed in compliance with rules and regulations governing air transport, industry, and product standards, KN standards and guidelines, and executed via KN operational systems.

How you create impact

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Ensure timely, precise handling of all air logistics operations, minimizing delays and meeting customer deliverables. Track shipments proactively, manage deviations, and maintain accurate visibility and financial data in KN systems. Engage effectively with internal teams, suppliers, and external partners to resolve discrepancies and ensure smooth operations. Monitor carrier and partner performance, escalating issues when commitments are unmet to maintain service standards. Drive cost efficiency and automation, contribute to process improvements, and support seamless account transitions with Sales and Customer Care.

What we would like you to bring

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Air Logistics Experience 3-5 years of hands-on operational experience in air freight or logistics, with a strong grasp of shipment processes and regulatory compliance. Skilled in logistics systems and automation tools, with a focus on minimizing manual tasks and maximizing operational efficiency. Excellent interpersonal and written communication abilities, with a proven track record of working across teams, suppliers, and external partners. Strong analytical mindset to identify discrepancies, resolve issues swiftly, and escalate when necessary to maintain service quality. Committed to delivering superior customer experience, with a proactive attitude toward continuous improvement and cost optimization.

What's in it for you

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We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.

Kim jeste?my
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Logistyka kszta?tuje nasze codzienne ?ycie - od produktow, z ktorych korzystamy, po opiek? medyczn?, na ktorej polegamy. W Kuehne+Nagel Twoja praca to co? wi?cej ni? logistyka - to umo?liwianie codziennych i wyj?tkowych chwil w ?yciu ludzi na ca?ym ?wiecie.


Jako globalny lider z bogat? histori? i wizj? przysz?o?ci, tworzymy bezpieczne i stabilne ?rodowisko, w ktorym Twoja kariera naprawd? ma znaczenie. Niezale?nie od tego, czy dostarczamy leki ratuj?ce ?ycie, wdra?amy ekologiczne rozwi?zania transportowe czy wspieramy lokalne spo?eczno?ci - to, co robisz, ma realny wp?yw. Twoja kariera to znacznie wi?cej, ni? mo?esz sobie wyobrazi?.


Uprzejmie zalecamy, aby agencje po?rednictwa pracy powstrzyma?y si? od przesy?ania niezamowionych profili. Wszelkie zg?oszenia kandydatow bez uprzednio podpisanej umowy b?d? uwa?ane za nasz? w?asno?? i nie zostan? wyp?acone ?adne op?aty.