Job Description

JOB PURPOSE

Measure, analyse and interpret trends to use data to extract quantifiable insights



from past trends and current conditions that increase TIH profitability and



improve efficiency. The primary role is to turn data into knowledge to enable and



improve key business processes.

RESPONSIBILITIES

Insights and Reporting

Contribute to the design and creation of reporting templates and models for



operations, technical and financial etc. Lead execution of complex reports,



identifying and interpreting complex patterns and trends, and translating those



insights into actionable recommendations to key stakeholders to make informed



decisions.

Data Collection and Analysis

Conduct research using primary data sources and select information needed for



the analysis of key themes and trends.

Stakeholder Engagement

Manage relationships with internal and external stakeholders to ensure



consistent, accurate, aligned and valid data is available.



Identify reporting needs with the relevant role players.



Act as the SME and manage all engagement and delivery in collaboration with



the data science team.

Application Software Development

Contribute to development of existing and new applications by analysing and



identifying areas for modification and improvement. Contribute to development of



new applications to meet internal customer requirements.

Personal Capability Building

Develop own capabilities by participating in assessment and development



planning activities as well as formal and informal training and coaching; gain or



maintain external professional accreditation where relevant to improve



performance and fulfill personal potential. Maintain an understanding of relevant



technology, external regulation, and industry best practices through ongoing



education and trends.

Data Management

Use data management systems to deliver prescribed outcomes with guidance



from specialist colleagues. This includes being responsible for operating key



elements of the system.

Database Specifications

Provide information and comments on suitability during approval process for



database specifications to ensure all agreed standards and protocols are



followed and data integrity is preserved.

BEHAVIORAL COMPETENCIES

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information



to effectively solve problems. For example, consistently looks at complex issues



from many angles; obtains a rich and deep understanding; swiftly cuts to the



core issue; skillfully separates root causes from symptoms.

Optimises Work Processes

Knows the most effective and efficient processes to get things done, with a focus



on continuous improvement. For example, pays close attention to a variety of



metrics and benchmarks; determines both major and subtle ways to optimise



processes. Swiftly resolves process breakdowns; takes steps to ensure that



problems do not recur.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear



understanding of the unique needs of different audiences. For example,



disseminates knowledge, insights, and updates in a polished, precise, and



compelling manner. Demonstrates a deep interest in others' comments. Creates



rich documents and reports.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts



responsibility for own work, both successes and failures. Handles fair share and



does not make excuses for problems. Usually meets commitments to others.

Plans and Aligns

Plans and prioritises work to meet commitments aligned with organisational



goals. For example, outlines clear plans that put actions in a logical sequence;



conveys some time frames. Aligns own work with relevant workgroups. Takes



some steps to reduce bottlenecks and speed up the work.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high



energy, and enthusiasm. For example, takes timely action on important or



difficult issues. Identifies and pursues new opportunities that benefit the



organisation.

Interpersonal Savvy

Relates openly and comfortably with diverse groups of people. For example,



takes time to build rapport in meetings; speaks about common interests and



priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains



productive relationships with a wide variety of people and from a range of



backgrounds.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations. For



example, is calm and professional in difficult situations; continues to work toward



objectives. Overcomes obstacles without becoming discouraged; draws lessons



from failures. Recovers from setbacks and adversity.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of



different situations. For example, takes steps to adapt to changing needs,



conditions, priorities, or opportunities. Understands the cues that suggest a



change in approach is needed; adopts new behaviors accordingly.

Nimble Learning

Learns through experimentation when tackling new problems, using both



successes and failures as learning fodder. For example, experiments to find the



best possible solution and gains insight from test cases. Makes use of new



concepts and principles when addressing problems. Learns from mistakes to



avoid repeating them.

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology



applications. For example, successfully leverages the latest technologies to



increase performance. Quickly embraces and master's new technological



advances adopted by the organisation. May help others learn the terminology.

SKILLS

Computer skills

Support business processes by understanding and effectively using standard



office equipment and standard software packages, while providing technical



guidance as needed.



Advanced Microsoft Office, Call Centre, PowerBI, Qlikview

Attention to Detail

Apply concepts of knowledge / skill and also able to provide technical guidance



when required.

Review and Reporting

Provide technical guidance when required to review and create relevant, lucid



and effective reports.



Reporting (Operational, Financial and technical)

Data Collection and analysis

Provide technical guidance when required to analyse data trends for use in



reports to help guide decision making.



Statistical Equations and Principles

Verbal Communication

Use clear and effective verbal communications skills and provides technical



guidance when required to express ideas, request actions and formulate plans or



policies.

Presentation skills

Communicate with other people and provide technical guidance when required to



speak in a clear, concise and compelling manner.



Manco Presentations

Analytical Processes

Provide technical guidance when required to use appropriate analytical



processes and procedures.



Analyse numerical data and all other sources of information, to break them into



component parts, patterns and relationships;, Makes rational judgements from



the available information and analysis

Business Requirements Analysis

Provide technical guidance when required to analyse the business requirements



that IT solutions must meet.

Action Planning

Develop appropriate plans or perform necessary actions based on



recommendations and requirements.

Planning and Organising

Plan, organise, prioritise and oversee activities to efficiently meet business



objectives.

Commercial Acumen

Applies understanding of the business environment and objectives to develop



solutions.

Data Management

Acquire, organise, protect and process data to fulfill business objectives.

Call Centre

Apply concepts of knowledge / skill on Call Centre principles and metrics.

EDUCATION General Education

Grade 12/ SAQA Accredited Equivalent (Essential) Diploma in Statistics/Business Information (Advantageous)

ADDITIONAL INFORMATION

SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

EXPERIENCE

General Experience

3 or more years in a similar role with a key focus on analytics and reporting (Essential) Call Centre environment experience (Essential) Experience and knowledge of the financial insurance industry (Advantageous)

We offer great benefits and growth


Provident Fund Medical Aid * Study opportunity