Member Services Senior Consultant
Port Shepstone, KwaZulu-Natal, South Africa
Job Description
Member Services Senior Consultant Port Shepstone - KwaZulu Natal - South Africa
Key Performance Areas:
- The successful candidate will be responsible for resolving member queries and complaints
- Attend to membership cancellation requests.
- Negotiations for member retentions.
- Addressing governing bodies' complaints
- Handling legal correspondences and queries
- Perform various administrative and general office duties
- Prioritize and attend to allocated member queries within the specified service level agreement.
- Highly detail-oriented, organized, and methodical with excellent follow-up to meet customer expectations and deadlines.
- Provide front-end, telephonic, face-to-face or email support to members.
- Providing high-quality, prompt, and professional service to clients.
- Maintain Call Rate Standards
- Handle Resort complaints
- VOASA, CGSO, and other industry queries.
- Handling specialized projects
- Matric essential
- Working knowledge of the leisure industry
- Flexible working hours and overtime if and when required
- Previous call centre experience
- Working knowledge of social media channels
- Excellent verbal and written communication skills
- Ability to deal with members in a professional and courteous manner
- Above average computer literacy
- Ability to work under pressure
- Ability to work independently, and as part of a team.
Ref # 04/08
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Job Detail
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Job IdJD1250807
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPort Shepstone, KwaZulu-Natal, South Africa
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EducationNot mentioned