Job Description

We're Hiring an experienced Member Consultant! ?

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Are you ready to make a real impact? Join the ASI group in Financial Services and be the vital link between us and our valued clients!
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What you'll do:?
Provide expert advice and query resolution?
Deliver top-notch administrative services?
Facilitate communication, training, and education ?

Build key relationships with stakeholders ?

Demonstrate a good understanding of the Employee Benefits (medical scheme, retirement fund, group risk and employee wellness) industry and the products available in the market? Conduct in-depth analysis of members' financial needs and provide appropriate advice?. Ensure that members understand the benefits, exclusions, administration processes and procedures of their appointed schemes/funds ? Arrange and conduct onsite member assist sessions, inductions, and training sessions? Assist to develop new business in the KZN (Natal) Region.? ? Prepare meeting packs for trustees/committee, record and distribute meeting notes to all relevant parties? Request necessary data/information from schemes/funds to support projects? Assist with resolution of billing discrepancies, membership compliance audits? Provide the Human Resource and Payroll team of each client in your portfolio with monthly dashboard report/stats of all activities and analysis relevant to you scope of responsibilities. ? Provide day to day assistance for general queries and updates on claims from members and HR ? Submit withdrawal, funeral, death, disability claims for processing ? Preparation of member booklets, presentations, and fund summary reports for all employer groups ? Persuade members to buy additional products to maximise their benefits (e.g. Vitality, Gap Cover, etc.) ? ?Year-end review presentations or where there is an open window period when required.

QUALIFICATIONS AND COMPETENCIES:

Grade 12 Matric/ National Senior Certificate ?
The Member Consultant would be required to be compliant with the legislative requirements of the industry. FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams)?
3-5 years' experience in Health Care Administration?
? Competencies:?
Exceptional written & verbal communication skills (English)?
Customer-focused mindset?

Complex Problem Solving?
Attention to detail?
Deadline-driven?

Keen to work in a growing group and make a difference?

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Job Type: Full-time

Ability to commute/relocate:

Kwazulu/Natal, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Healthcare administration: 2 years (Preferred)
License/Certification:

Do you have a RE 5 Qualification? (Required)
Location:

Kwazulu/Natal, KwaZulu-Natal (Required)
Willingness to travel:

50% (Preferred)
Work Location: In person

Application Deadline: 2025/06/09
Expected Start Date: 2025/07/01