Job Description

Closing Date 2025/07/03
Reference Number MMH250626-8
Job Title Human Capital Consultant (KZN)
Position Type Permanent
Role Family Human Capital
Cluster Metropolitan Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province KwaZulu-Natal
Location - Town / City Durban
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
Provide generalist Human Capital support across the ambit of the Human Capital value chain, in order to ensure that the business achieves its strategic objectives through people management.
Requirements

• Bachelor's degree or equivalent qualification in a relevant field such as Human Resources, Industrial Psychology, Behavioural Sciences, or a related discipline (Essential)
• Honour's degree or equivalent qualification in a relevant field such as Human Resources, Industrial Psychology, Behavioural Sciences, or a related discipline (Desirable)
• Registered Psychometrist, independent practice with the Health Professions Council of South Africa (HPCSA) (Desirable)
• 3 - 5 years' experience in Human Capital consulting / generalist role

Duties & Responsibilities
PROCESS

• Deliver human capital (HC) consulting services to clients with a focus on optimising people related processes, improving employee engagement, and enhancing talent acquisition strategies.
• Actively participate in the implementation of the human capital (HC) strategy and agenda, focusing on aligning people solutions with specific business outcomes and goals.
• Facilitate the recruitment and onboarding process for new employees, ensuring a smooth transition into the organisation and alignment with company culture and values.
• Provide detailed psychometric assessment feedback to hiring managers involved in the recruitment and selection process to aid in making informed hiring decisions.
• Develop and implement initiatives that foster a positive work climate and culture, aiming to energise employees, a sense of purpose in their work, reduce work disruptions, and enhance overall employee productivity.
• Assist in the generation and validation of human capital (HC) reports, ensuring accuracy and completeness, and provide these reports to clients with a focus on highlighting key pertinent areas for their attention.
• Collaborate with relevant stakeholders to assist in the development and refinement of accurate and comprehensive job descriptions and role profiles.
• Collaborate closely with the Remuneration & Benefits team to facilitate benchmarking activities to ensure that the organisation's compensation and benefits packages remain competitive.
• Investigate, engage, and resolve queries independently and, when necessary, in collaboration with relevant stakeholders to ensure timely and accurate resolution.
• Manage general administrative tasks in collaboration with the Human Capital Assistant to ensure the smooth functioning of Human Capital operations.
• Provide expert advice, guidance, and support to Line Managers and employees on labour relations matters, ensuring that they are well-informed about relevant policies and procedures, and escalate issues when necessary.
• Implement effective employee relations practices and provide support for the resolution of employee relations matters to maintain a positive and productive workplace environment.
• Prepare for and represent the company in the Commission for Conciliation, Mediation and Arbitration (CCMA) proceedings, ensuring that the company's interests are safeguarded during conciliation meetings.
• Deliver comprehensive training sessions to capacitate line managers with performance excellence tools/processes and labour relations training.
• Support the business with performance excellence year-end and related processes in full compliance with established standards, policies, and procedures, contributing to accurate performance assessments and reviews.
• Assist and collaborate with the learning and development department to actively support the execution of the training plan, ensuring that employees receive the necessary development opportunities.
• Manage people related and/or human resources projects, initiatives and or interventions that are assigned, ensuring that they are executed according to established project plans and objectives.
• Facilitate and support the successful implementation of human capital (HC) projects as needed, and participate in cross-divisional collaboration on human capital (HC) projects to ensure their alignment with organisational goals.

CLIENT

• Proactively build and nurture strong, productive relationships with key stakeholders, focusing on understanding their needs and providing tailored people related solutions.
• Cultivate and nurture strong, productive client relationships, focusing on understanding their needs and ensuring the successful delivery of services and support.
• Promote and facilitate effective teamwork within the division, emphasising collaboration, communication, and shared goals.
• Actively seek and participate in relevant training interventions and opportunities to enhance your professional skills and knowledge.
• Consistently meet and exceed the expectations of clients, as well as internal and external stakeholders, by providing high-quality services and support.
• Deliver within turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Manage client query processes to ensure that all queries are tracked, thoroughly investigated, and resolved accurately and in a timely manner.

PEOPLE

• Actively work on building and nurturing productive and collaborative working relationships with peers and stakeholders, with a focus on effective communication and shared goals.
• Engage in change initiatives within the organisation, focusing on positively influencing and contributing to their successful implementation.
• Generate and promote innovative ideas, fostering a culture of creativity and continuous improvement within the team and organisation.
• Assume full responsibility for managing and advancing own career development, including setting clear goals and pursuing opportunities for growth.

FINANCE

• Actively seek and propose targeted solutions to improve cost-effectiveness and operational efficiency.
• Actively participate in the identification and proposal of targeted solutions aimed at improving cost-effectiveness and operational efficiency within your specific department or area.
• Manage financial and company resources within area of responsibility, demonstrating responsible stewardship and adherence to established guidelines and policies.

Competencies

• Business Acumen
• Customer/Stakeholder Commitment
• Drive for results
• Leads Changes and Innovation
• Collaboration
• Impact and influence
• Self-Awareness and Insight
• Diversity and Inclusiveness

Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.