Job Description

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Key Responsibilities

Member Advisory & Engagement

Demonstrate a strong understanding of employee benefits, including medical schemes, wellness programmes, and expatriation health benefits Conduct detailed analyses of members' healthcare needs and provide appropriate advice Record all advice on the CRM system and provide members with records of advice Educate members on benefits, exclusions, and administrative processes Advise exiting employees on available healthcare options and refer them to authorised financial planners where required

Training & On-Site Support

Conduct and arrange on-site member assistance sessions, inductions, and training Facilitate year-end benefit revisions and medical scheme roadshows Compile and distribute meeting notes following engagements

Administration & Query Management

Resolve member and employer queries, escalating complex matters to senior consultants when necessary Maintain accurate records of communications, attendance registers, queries, and option change forms Assist with billing discrepancies, claims updates, and compliance audits Support HR teams with claims forms and healthcare-related requests Promote additional products that enhance member benefits (e.g. Gap Cover, wellness products)
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Qualifications & Experience

FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams, Class of Business - Healthcare) Minimum

3 years' experience

in health care administration Valid driver's licence and own reliable vehicle Must reside in or near

Westonaria

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Key Competencies

Excellent written and verbal communication skills (English) Strong customer service orientation High attention to detail Problem-solving ability Ability to work under pressure and meet deadlines
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How to Apply

If you believe you are a good fit for this role, please send your updated CV to:

ebrecruitment@asi.co.za

ASI Financial Services - Building Wealth, Changing Lives