Job Description

Mascor is a Company consisting of franchised Toyota dealerships in Greytown and Dalton. We offer professional and high-quality service and customer service standards.



The position of a Junior Service Advisor has become available in Greytown, KZN. The successful candidate will be responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians.



Always give friendly and professional customer service

RESPONSIBILITIES:

Treat the customer in such a manner that a high level of confidence is developed. Operate a customer friendly concern resolution process. When a customer has a complaint, do not try to win the arguments and thereby risk losing the customer. Welcome the customer by name; demonstrate a personal interest in the customer and his requirement/concerns. Listen carefully to all customers wants, requirements and concerns. Complete job card in detail. Agree with the customer his 3 main areas of interest: Total Repair content, Total repair cost (labour and parts), Repair completion time Have the customer sign the repair order/quotation Ask the customer to tick in the repair order his method of payment. Arrange for customer care. Allocate all work on a daily/weekly basis Fully utilise the workshop capacity by correctly operating the workshop planning board. Ensure that the objective time per repair order is used for planning purposes. Perform a close follow-up of repair order processing and completion in the workshop to ensure meeting customer promises on completion times. + Give advice on the repair order content and customer wants to the mechanic/workshop foreman as appropriate. Work in close co-operation with the parts store to assist achieving a high level of parts availability and conduct a follow-up system for missing parts (workshop planning board). Ensure that customers are kept up to date on the progress of their repairs. Reduce Work in Progress to a minimum on a daily basis. Ensure technicians time worked and sold is captured daily. Ensure all warranty and Product Improvement Programmes are carried out timeously. The Service Advisor should specifically check the appearance and function of all repaired vehicle (Ag Equipment washed and cleaned). Ensure that all promises given to the customer are fully met. As soon as the vehicle is ready the Service Advisor should call the customer and inform him about immediate vehicle availability Explain to the customer the work done on the vehicle / equipment. Accompany the customer to the cashier for paying the cash sale invoice

REQUIREMENTS:

Education:

Min: Grade 12 Ideal: Automotive apprenticeship

Experience:

Previous experience in a similar role will be advantageous.

Skills:

Attention to detail Customer service skills Strong communication skills (Verbal and written) * Strong comprehension skills