Job Description

Main Purpose:

Reporting to the Dealer Principal, the successful candidate will manage the service department. Drive the productivity, efficiency, and the customer service index. Managing cost and increase the profitability of the service department by ensuring workshop operating procedures and practices are adhered to. Maintain and improve Environmental, Health and Safety standards.
Specific Role Responsibilities

Key performance areas:

• Exceed all targets and labour sale objectives through efficient workshop operations.

• Ensure efficient equipment control, assets control and fluent administration processes.

• Ensure the highest level of customer satisfaction and retention.

• Lead and manage the service team.

• Create and Leverage Collaborative Partnerships.

• Ensure compliance with the Original Equipment Manufacturer and Lindsay Saker policies as well as industry guidelines.

• Achieve industry leading standards of customer care, process efficiency and cost control.

• Motus Isuzu Stellantis Vereeniging Service Manager Certification required.

• Higher Certificate and / or Advanced National (Vocational) Certificate with NQF 4 Level

• Recognised Motor Trade plus N6 or Technical Diploma. Recognised Management Diploma of Certificate.

• Industry related qualification (or working towards).

• Min 10 yearsxe2x80x99 experience in automotive industry as Service Manager.

• Proven track record in managing people and working on Motus Stellantis Vereeniging software systems.

• Computer skills, preferably MS work processing, Kerridge and preferable Motus Vereeniging Stellantis operating systems.

• Financial-reporting and forecasting skills.

• Initiative / Perseverance.

• Adaptability / Decisiveness.

• Interpersonal skills.

• Valuing servicing and Diversity.

• Conflict resolution.

• Customer Focus and Relationships.

• Communication Impact and Influencing.

• Brand Alignment.

• Positive thinking.

• Motor industry and Workshop management knowledge.

• People management.

• Business, Sales and Service Process knowledge.

• Professional & Technical Expertise in Vehicle Service & Repair Management.

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