Job Description

Company:

Komatsu South Africa

Business Unit:

South Africa

Department:

Nat warr

Location:

H.O. Tech Serv

Reference Number: 7685

Grade:

D1

EE Position

INTRODUCTION:

Komatsu South Africa is seeking a dynamic and experienced professional to join our team as the

Manager: PSSD Warranty & Service Administration

within the Product Support and Service Division at our Head Office in Germiston. The ideal candidate will possess a Bachelor's Degree (NQF 7) or Advanced Diploma in Commercial, Business, or a related Financial field, complemented by at least six years of relevant work experience and a minimum of three years in a leadership role. If you are a strategic thinker with a passion for service excellence and a proven track record in warranty and service administration, we invite you to explore this exciting opportunity to contribute to our commitment to delivering world-class solutions.

QUALIFICATIONS:

Bachelor's Degree (NQF 7) or Advanced Diploma in Commercial, Business, or a related Financial field

EXPERIENCE:

6 years of relevant work experience.

A minimum of three years in a leadership role.

SUMMARY OF JOB ROLE:

1. Manages Organisation Unit:

Stays abreast of plans, policies & procedures Provides input into the strategic plan for this organisational function Manages the human resources as per structure Implements procedural & policy changes Engages with internal stakeholders to facilitate business process flow Implements special projects

2. Change Leadership:

Leads change from the front by setting an example Approves change initiatives & communication plan Puts communication channels in place Collaborates with HR/Project Team Communicates change expectations to employees Consistently confirms change goals, aligned with organisation goals Creates an environment & culture where people are valued, inspired and developed

3. Warranty Management:

Coordinating warranty information flow from operational units/production Implementing control processes for Warranties Issuing of warranty contracts Performing warranty checks Documenting/updating systems with warranty inspection decisions & outcomes Collaborating with internal technical stakeholders in the authorisation of claim Analysing marketing & sales reports Consistently following-up to meet registration cycle times Monitoring completeness & submission of documentation Checking for valid authorisation signatures for new machine registration Overseeing/monitoring activations of warrantiesOverseeing & monitoring procedural adherence Monitoring timeous capturing of claims in factory sytems Coordinating/overseeing workflows between stakeholders Monitoring correct processing of paperwork Monitoring SAP work order data capture Communicates & collaborates with factories & OEM stakeholders Maintaining manuals, SOPs & related documentation Informing internal stakeholders of changes

4. Parts Return Management:

Monitoring all Parts Returns Requests on the system Aligning priorities internally to meet OEM request(s) Communicating with operational management in respect of OEM Parts Returns Requirements Arranges for additional requirements from OEM Manages cross-border Parts Returns for compliance to legislation & internal procedure Managing the creation of the FC part numbers & kits Monitoring correctness of data Monitors parts flow for each step in the process Coordinating communication regarding parts from OEM & key process stakeholders Monitors correctness & completeness of paperwork Monitors deadline adherence & alerts stakeholders timeously Drafts Parts Returns management reports Suggest process improvements

5. Field Campaign Management:

Analysing FC requirements & details Informing internal stakeholders of FC requirements Overseeing the correct work order creation in SAP Collaborating with Parts Division Managing the creation of the FC part numbers & kits Monitoring correctness of data Monitors parts flow for each step in the process Coordinating communication regarding parts from OEM & key process stakeholders Monitoring correctness & completeness of paperwork Monitoring warranty claim submission linked to Field Campaigns Negotiating extention to deadlines with OEM in case of problems Monitoring problem cases & issues Sending out reminders to stakeholders for compliance with requriements within deadlines Overseeing & monitoring procedural adherence Monitoring timeous capturing of claims in factory sytems Coordinating/overseeing workflows between stakeholders Monitoring correct processing of paperwork Tracks the shipment & delivery of field campaign parts from OEM to KSA Follows-up & resolves bottlenecks when parts arrive in SA ports Monitors filing of required documents (manual/electronic) Monitors procedural compliance Monitors financial processes e.g. credit notes Drafts Field Campaign management reports
In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Job Types: Full-time, Permanent

Work Location: In person