Job Description

POSITION

Service Administration Manager

| Location:

Johannesburg, Gauteng

| Reporting to:

Branch Manager

QUALIFICATIONS AND EXPERIENCE

Grade 12 or NQF 4 equivalent

? Matric / Grade 12 ? Sound knowledge of customer service software and processes and metrics

? Tertiary qualification in the relevant field would be an advantage

? 3-5 years of experience in service administration, operation management, or similar role. ? Minimum 3 years in a supervisory or team leader roles.

? Syspro Knowledge would be advantageous

? Occupational Health and Safety awareness and knowledge

RESPONSIBILITIES

-Oversee Service department to ensure smooth workflow. Monitor speed, efficiency and processes.

-Support budgeting and resource planning where required.

-Ensures that all jobs are completed

-Checks on stock levels and ensures that sufficient stock is available for all vans.

-Conducts quarterly stock counts

-Ensures high levels of customer satisfaction through prompt and professional service.

- Handles customer inquiries, complaints, and special requests effectively.

-Prepares and analyses monthly and quarterly reports

- Implements improvement plans

COMPETENCIES

Leadership skills Safety and Compliance Awareness Excellent interpersonal and presentation skills Ability to work under pressure effectively and be proactive where necessary. Excellent Communication skills Problem-solving skills A proven track record of success Organizational skills Must have passion for customer service.
Please send your applications to hr@vulcan.co.za

or use the company website- https://vulcan.co.za/vacancies

Closing date: 08 August 2025

Job Types: Full-time, Permanent

Pay: R28000,00 - R32000,00 per month

Work Location: In person