MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. MTN's Internal Control function must therefore ensure the successful delivery of the transformation in context of:
Fast moving industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
Rapidly changing Telecommunications industry
Total customer experience for MTN brand
Constantly changing consumer and market needs
Fast paced environment
Market dynamics and developments
MTN SA policies, processes and procedures
Regulatory industry norms govern MTN and partners
Highly pressurised, deadline-driven environment
Highly legislated / regulated environment requires compliance
Improve internal control environment, policy management and fraud management.
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