Job Description

Title of PositionManager Client Services (Library Services Department)Post Number8026657 (ITS: SE14)Faculty/DepartmentUniversity of the Western Cape -> Deputy Vice-Chancellor: Research & Innovation -> Library ServicesType of PositionPermanent - Full TimeLength of Contract PeriodLocationMain Campus - Bellville, WC ZA (Primary)Closing Date8/6/2025Role Clarification & Key Performance AreasThe University of the Western Cape Library Services' vision is to be a strategic partner recognised for our excellence in innovative and relevant library services.The primary role of the Manager: Client Services is to plan and manage operations that include circulations, short loans, inter-library loans, disability services, membership and visitors as well as after-hours services.Duties and responsibilities include:

• Provide input into the development of relevant operational and strategic plans.
• Implement the User & Access Services operational plans based on the strategic plan.
• Collaborate on the implementation of the disaster management and OHS plans.
• Keep up to date with industry best practices and advancements in library technology, such as automated inventory management, self-checkout kiosks, and RFID systems.
• Liaise internally regarding the management and functions of outsourced services, such as cleaning and security.
• Manage the recruitment and payment of claims for student assistants.
• Implement and monitor Quality Assurance practices within User Services.
• Leverage data analytics to optimise policy effectiveness and user satisfaction.
• Review and update shelving strategies to reflect changing user behaviours and needs.
• Liaise with relevant stakeholders such as CSSS and SRC to encourage inclusivity
• Manage staff and students

Minimum RequirementsMinimum Requirements: (Qualification and Experience)

• Bachelor's degree in Library and Information Science at NQF level 8 OR any degree plus a postgraduate diploma in Library and Information Science at NQF level 8.
• Minimum of five (5) years' relevant working experience within the higher-education environment
• Demonstrable functional knowledge of a Library Management System
• Staff supervision experience

Required competencies (skills, knowledge and behavioural attributes):

• Leadership and Supervisory skills
• Effective planning and organisational ability
• Strong interpersonal skills; Ability to work collegially and collaboratively
• Excellent communication and presentation skills.
• Ability to work collaboratively and independently in a team environment
• Strong service orientation and effective problem-solving skills
• Good verbal and written communication skills
• Results Orientated
• Proficient in using MS Office.

In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.

University of the Western Cape