Job Description

Job Classification

Requisition:

140964

Title:

Client Services Manager: Commercial Banking

Closing Date:

16 July 2025

Location:

Edenvale
Job Family
Sales and Services
Career Stream
Client Service
Leadership Pipeline
Manage Managers

Job Purpose

To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .

Job Responsibilities

Share best practices, identify areas of development and improvements. Drive Nedbank culture by bringing the Nedbank values and behaviors to life through own behavior, practice, and self-growth. Build strong working relationships within your team by sharing information through meetings, regular communication, and providing value adding services. Support the achievement of the business strategy, objectives, and values. Identify and communicate sale opportunities, problems, issues and develop appropriate solutions. Prioritise tasks to ensure work is completed efficiently. To be able to adjust effectively within changing environments. Step-up, take initiative and be able to respond with speed. Build trusting working relationships with subordinates, managers, and support departments. Deliver worldclass service that fosters mutual trust and confidence. Act in the client's interest, inform the client, do what you say and promise, take accountability. Ensure all compliance on mandatory training is completed timeously. Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Preferred Qualification

Must have completed NQF 5 or Business Relevant Certificate or Diploma or Institute of Banking.
Minimum Experience Level
Must have a minimum of 3 - 5 years' experience in servicing Juristic clients in a commercial environment

Technical / Professional Knowledge

Financial Accounting Principles Performance management Relevant regulatory knowledge Governance, Risk and Controls Management information and reporting principles, tools and mechanisms Organisational behaviour theory Communication Strategies Client Service Management Diversity management Talent management Behavioural Competencies
Customer Focus Communication Earning Trust Facilitating Change Building Partnerships Aligning Performance for Success
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Please contact the Nedbank Recruiting Team at +27 860 555 566