Manager Asoc Fault Management
Cape Town, Western Cape, South Africa
Job Description
Must have:
Matric / Grade 12 is essential.
A minimum of a National Diploma / Bachelors Degree in engineering, IT, Computer Science is essential.
8 10 years of relevant experience in the telecommunications industry is essential
4 5 years of experience with Core Network is essential
Good understanding of 24/7 service assurance
Customer experience and Innovation focused.
Problem solver.
Well established industry relationships.
Communication and negotiation skills.
Key accountabilities and decision ownership:
- -Establish and maintain infrastructure, applications and services across OPCOs
- -Daily oversight and support of NOC engineers, providing direction on workload priorities and technical assistance as needed
- -Drive service level agreement level in alignment to target key performance indicators.
- -Ensure network management tools are effectively applied toward fault diagnosis and resolution
- -Steer productivity improvements by transforming and growing operational capabilities, developing talent, setting and driving KPIs, growing strong partner relationships, and delivering increased efficiency and scale
- -To liaise with internal and external support teams toward fault resolution
- -To analyse and report on routine and ad hoc investigations
- -Ensure procedures for all NOC teams are documented, kept up to date, and are well communicated
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Job Detail
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Job IdJD1269807
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned