Job Description

Duties & Responsibilities:
Her: Guests Services: xe2x80xa2 Coordinate guests reservations, check-ins, and check-outs efficiently. xe2x80xa2 Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of during their stay xe2x80xa2 Ensure high levels of customer satisfaction by consistently providing excellent service and addressing guests concerns or complaints. xe2x80xa2 Arranging Bush delights, special occasions, special holidays etc. Staff Management: xe2x80xa2 Supervise lodge staff members. xe2x80xa2 Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service. xe2x80xa2 Arrange leave applications, gate passes, staff visitors. xe2x80xa2 Demonstrate the highest level of service excellence and professionalism as a role model for other staff members xe2x80x93 Lead by Example Financial Management: xe2x80xa2 Monitor financial transactions, including guestxe2x80x99s bills, accounts payable, and accounts receivable Site inspections: xe2x80xa2 Meeting, greeting and hosting of all agents. xe2x80xa2 Orientation Administrative Duties: xe2x80xa2 Overseeing of administrative duties. xe2x80xa2 Ensuring all financial data is correct and in order. xe2x80xa2 Monitor financial transactions xe2x80x93 guestxe2x80x99s bills, staff accounts. Lodge: xe2x80xa2 Ensure high levels of standards are kept at all times xe2x80xa2 Ordering and management of stock, consumables and all the assets of the lodge.

Him: xe2x80xa2 FGASA Level 2 Full Trails Guide xe2x80xa2 Daily Game drives and Bush walks xe2x80xa2 Hosting of guests xe2x80xa2 Gardens, property maintenance and upkeep xe2x80xa2 Basic Vehicle maintenance skills xe2x80xa2 All relevant maintenance to the property Desired Experience & Qualification Qualifications Her: xe2x80xa2 Hospitality Management Diploma or equivalent Him: xe2x80xa2 FGASA Level 2 (NQF 4) preferred xe2x80xa2 Full Trails xe2x80xa2 ARH competency Skills The successful candidates must have: Her: xe2x80xa2 Minimum of 5 years lodge working experience. 4 or 5 * an advantage. xe2x80xa2 Strong leadership skills with the ability to motivate and inspire a diverse team. xe2x80xa2 Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin, Finance, FOH & Guest Experience xe2x80xa2 Ability to receive instruction and follow thought as required. xe2x80xa2 Excellent organizational and multitasking abilities to manage multiple priorities effectively. xe2x80xa2 Outstanding interpersonal and communication skills to interact with guests, staff and external stakeholders. xe2x80xa2 Knowledge and experience of lodge operations, including front desk, kitchen/chef and housekeeping. xe2x80xa2 Proficiency in Outlook, Excel & Word. xe2x80xa2 Familiar with Nightsbridge Booking platform and Extranets. xe2x80xa2 Understanding of financial management principles and experience with budgeting and cost control. xe2x80xa2 Marketing and Social Media experience. xe2x80xa2 Attention to detail, problem-solving skills, and the ability to work under pressure. xe2x80xa2 Availability to work flexible hours as well as extra hours when required. xe2x80xa2 Lead by example very important. xe2x80xa2 Desire, drive, and experience to develop the lodge to its full potential. xe2x80xa2 Ability to operate independently. Him: xe2x80xa2 FGASA NQ4 or Professional NDT Registered xe2x80xa2 Valid Driverxe2x80x99s License and PrDP xe2x80xa2 Valid First Aid Certificate xe2x80xa2 Rifle Accreditations and ARH xe2x80xa2 Trails Guide qualification with VPDA xe2x80xa2 Astronomy knowledge advantageous xe2x80xa2 Off-road driving in 4x4 vehicles xe2x80xa2 Excellent operational experience encompassing every aspect of Lodge Management including Maintenance, Guiding & Guest Experience xe2x80xa2 Knowledge and experience of gardens and maintenance. xe2x80xa2 Ability to operate independently.