Job Description

Title: Maintenance Team Scheduler
Location: Johannesburg (onsite)
About Us
A leading innovator in the renewable energy sector, specializing in Solar Photovoltaic (PV) and Battery Energy Storage Systems (BESS). Our mission is to drive the transition to sustainable energy through cutting-edge technology and exceptional service. We are seeking a dedicated and experienced Maintenance Team Scheduler to coordinate our maintenance teams.
About the Role
The Maintenance Team Scheduler will oversee the scheduling for the maintenance team, ensuring optimal performance and reliability. This role involves managing maintenance personnel and coordinating maintenance activities.
Responsibilities

• Receive, triage, and allocate all maintenance tickets on Monday.com to the appropriate internal or external teams.
• Monitor ticket progress and proactively follow up to ensure timeous resolution.
• Close tickets upon satisfactory resolution and ensure proper documentation is uploaded (photos, reports, etc.).
• Escalate complex or delayed issues to relevant stakeholders or line managers.
• Schedule and coordinate maintenance and cleans, create job cards, and update tracking schedules.
• Track activity, including submission of reports and before/after photos.
• Coordinate internal teams, ensuring correct job allocation and tracking.
• Coordinate H&S files, assist with internal file audits to ensure the files remain compliant
• Ensure high maintenance completion rates by supporting on-site issue resolution and minimizing return visits.
• Lead, mentor, and develop a team of maintenance technicians and support staff.
• Oversee and support internal cleaning teams, ensuring they are professional, well-presented, and adequately trained.
• Motivate field staff and foster a positive morale and teamwork-driven culture.
• Provide targeted technical upskilling sessions and support staff development.
• Manage team schedules, workload distribution, and resource allocation to ensure efficient operations.
• Act as liaison between maintenance teams and other departments including Asset Management, CRM, Sales, Technical and Health & Safety.
• Communicate site-related issues clearly to the correct parties and coordinate appropriate responses.
• Coordinate with subcontractors for site-specific work and track job progress.
• Maintain structured and updated information on Monday.com, ensuring that all ticket and job data is correct and accessible.
• Organize and utilize the maintenance shared drive for storing site reports, photos, and documents.
• Improve and standardize internal processes related to maintenance scheduling, issue resolution, and reporting.
• Continuously seek ways to optimize ticket workflows and reduce resolution times.
• Identify recurring issues, inefficiencies, or staff capacity gaps and propose solutions.
• Support automation, tracking, and reporting enhancements on Monday.com.
• Management of all maintenance tickets. Effective completion of all technical and maintenance activities arising from tickets.
• Manage resources to ensure the lowest ticket closure time.
• Develop and maintain documentation and records related to maintenance activities.

Experience and Requirements

• Experience in maintenance coordination, scheduling, planning or a similar role, preferably within the renewable energy sector.
• Knowledge of maintenance processes is advantageous.
• Excellent organizational, problem-solving, and communication skills.
• Familiarity with safety regulations and best practices in the renewable energy industry.
• Proficiency in using maintenance management software and tools.

Skills Required