Job Description

Duties:
To supervise a variety of personnel actions and direct a workforce to ensure the facility is maintained in a clean and orderly manner
Flexibility to adjust to changing schedules.
Some knowledge of techniques and crafts involved in preventive maintenance, housekeeping, and construction.
Open to new ideas and adaptable to changing technology.
Collaborate with all hotel departments, such as housekeeping, front desk and management to ensure a thorough knowledge of each department's running and the equipment in their sections.
Respond actively to requests from guests and other members of staff who report maintenance requirements throughout the hotel.
Provide regular inspections of various equipment such as, swimming pools and their pumps, pipes, and filters, safety apparatus such as handrails, and stairwells.
Liaise with external contractors such as lift repairs to ensure that contracts are in place for the hotel and liaise with those contracts to complete repairs as and when required.
Fix issues around the hotel such as broken tiles, loose handrails, dirty swimming pool, leaking pipes, faulty air conditioning units, etc.
Maintain a proper and on-time service schedule for hotel heating and air conditioning equipment, including AC units, water heaters, and boilers.
Supervise the maintenance team and conduct regular performance reviews to address concerns.
Always provide excellent customer service to guests.
Provide maintenance reports, and manage the maintenance budget, including justifying expenditure and providing reports.
Requirements:
Grade 12
Formal technical qualifications
Associate certificate or above in engineering or maintenance-related field or equivalent experience and equivalent education
At least 3+ years of experience in a hotel / hospitality environment
Demonstrated experience in maintaining and fixing general issues
Demonstrated ability to manage a small team
Great leadership abilities with good delegation skills
Able to prioritize your workload efficiently
Confident with report writing and presentation
Good computer skills including the use of Microsoft Excel, Word and Outlook
Proven ability to use varying types of tools, such as hand tools, power tools, air tools, and battery-operated tools
Excellent problem-solving abilities
Able to communicate confidently in both speaking and writing
Ability to provide excellent customer service experience for guests