Job Description

Job Summary Lodge Manager - Luxury Property Group | Thabazimbi Kendrick Recruitment is seeking an experienced and dynamic Lodge Manager to join a luxury property group in Thabazimbi. This is an exciting opportunity for a hands-on hospitality professional with a proven track record in delivering world-class guest experiences in a five-star lodge environment. Requirements: Minimum 3-5 years' experience in senior lodge management or guest services within a five-star safari or boutique hotel environment Proven track record in delivering exceptional guest experiences Strong leadership, mentoring, and interpersonal skills Excellent written and verbal communication skills Highly organised with exceptional attention to detail and problem-solving skills Professional, emotionally mature, and flexible Solid knowledge of lodge operations and luxury hospitality standards Valid driver's licence and own transport Proficiency in MS Office Suite and familiarity with property management systems Exceptional attention to detail and strong guest focus Honest, positive, enthusiastic, and emotionally resilient team player Proactive, adaptable, solutions-focused, and able to work under pressure Responsibilities: Guest Experience & Service Act as a visible, hands-on host, engaging with guests daily to ensure a personalised and memorable stay Maintain the highest standards of guest care, delight, and feedback management Respond promptly and professionally to guest queries, complaints, and special requests Serve as the primary contact for VIP guests, travel agents, and media visits Conduct guest briefings and ensure all activities and experiences operate seamlessly Lodge Operations Take full responsibility for lodge operations in the absence of the General Manager Ensure effective communication and alignment between all departments Maintain departmental procedures and service standards in line with company SOPs Ensure the lodge is always maintained to the highest standards of cleanliness, orderliness, and presentation Staff Leadership & Development Lead, mentor, and motivate the guest services team, setting clear goals and performance expectations Identify, develop, and support talent for career growth Conduct regular performance reviews with clear communication and follow-up on development plans Foster a collaborative and inclusive culture across all lodge departments Financial & Stock Controls Oversee daily expenditure control, stock management, ordering, and stock-taking processes Monitor guest services costs and identify efficiencies without compromising quality Maintain par stock levels and manage supplier relationships Compliance & Standards Ensure adherence to all health, safety, and sustainability policies, including fire, hygiene, and HACCP Support sustainability initiatives around water, waste, energy, and local partnerships Implement and maintain HR policies, including rostering, leave, overtime, and discipline Communication & Reporting Attend management meetings and report on guest feedback, service performance, and staff development Prepare accurate and timely reports for senior management and the support office Package: Salary: Negotiable depending on experience Live-in position Five-star lodge environment in Thabazimbi To Apply: Please send your updated CV, reference letters, and qualifications today Please note: Due to the high volume of applications, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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